The Sims won't start after the recent update.

kayo0121  When you say you tried running the game in "clear mode," do you mean you removed the entire Sims 4 folder from Documents > Electronic Arts and did not add any data to the new folder?  If not, please try that now.

If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I have the same problem unfortunately!

puzzlezaddict Thank you for your suggestions.

I have already tried the method mentioned in the first paragraph, where I removed the entire Sims 4 folder from Documents > Electronic Arts and did not add any data to the new folder, but unfortunately, it did not resolve the issue.

As for the second suggestion, I have attached the requested dxdiag file for your review.

Thank you again for your help and support!

kayo0121  The Sims 4 errors in your dxdiag are all breakpoint errors, which have a few causes, the game running out of memory and a bad graphics driver being the most common.  Your computer has more than enough RAM and a sufficiently large page file that the first shouldn't be an issue unless you're running a lot of other apps at the same time, so let's start with the second.

To that end, please do a clean uninstall and reinstall of the graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If the game freezes or crashes in a clean boot, please try again, except with your computer offline (again).  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

puzzlezaddict
I’m not sure how to properly express my gratitude.

Fortunately, it wasn’t an issue with the graphic driver, but rather a conflict with the programs I use for work when running in clean mode, which has now been resolved.

Thank you again so much! I really appreciate your help. :)

kayo0121  That's great to hear.  If you wouldn't mind sharing, what was the program in question?  I'd like to be able to mention it to other users in the same situation.

I was playing Sims 3 and the new driver was Intel(R)UHD Graphics . Thanks again. I`m off to play now.