Unable to do any actual gameplay

So as of yesterday I went to play my sims and I had played it 2 days before hand and everything was fine but yesterday I booted up my game a noticed right away that my settings had changed and the sims loaded up in a small window instead of full screen and was windowed too. I didn’t think too much of it and put the setting back to how I had them before. I loaded up my household and as soon as the game loaded me in I couldn’t see anything in my world just a black screen and any buttons I hit would load onto the screen but when I minimized them they would stay but become see through. I tried repairing the game but that didn’t help. I even tried making a new save and trying to recover the old save as well but the same thing just kept happening. 

create a sim works but when I comes to actual gameplay my game just isn’t working. I submitted a complaint to ea but they just closed my request without saying anything. 
is my game permanently broken?