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mikmax2's avatar
mikmax2
Seasoned Novice
1 month ago

Unable to play Sims 4 at all after 2026 update

So this is what I get, I have tried everything  (cleared cached, repaired game in ea app) I can find, is maybe uninstalling and reinstalling everything my only option? 

 Unable to start

The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play.[d6f91ffb:29f00e76:00000000:4b0d852b]

 

 

12 Replies

  • LarissaxBeau's avatar
    LarissaxBeau
    Rising Novice
    29 days ago

    Well I did that but it still won't load.. I checked all my mods, i even did the 50/50 method nothing works.. It is not the first time an update ruines the experience once again..

  • LarissaxBeau​  Then try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    And if you're getting an error message, please post a screenshot of it.