every time I try to load it, it would run in the background ( I saw on my task manager) and it would take me back to my windows screen or it would load and it would freeze. The music would play in the background but I can’t click anything. I tried to load it on all launchers steam,EA but would do the same thing. Both my driver and computer are up to date.
LuniLove17 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
