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Kenwinzt's avatar
Kenwinzt
Seasoned Newcomer
2 days ago
Solved

unable to play sims 4

I clicked on the game but it only showed this white screen. I've tried deleting all mods/cc, uninstalled and reinstalled but it still doesn't work. Anybody knows how to fix it? My DxDiag.txt is attac...
crashing
hardware
lag
launching
  • Kenwinzt's avatar
    Kenwinzt
    5 hours ago

    Now I can launch the game normally. I fixed it by going to Steam app > Library > The sims 4 > Properties > and typed "-xd9" in lauch option box. From a quick search, it was probably because i ran the game on DirectX 11?? Not sure. Appreciate your help anyway! 👍

puzzlezaddict's avatar
puzzlezaddict
Hero+
15 hours ago

Kenwinzt  Did you update the graphics driver?  Did you play in a clean Sims 4 user folder specifically?  That's completely different than uninstalling the game—they're two distinct sets of data.

Kenwinzt's avatar
Kenwinzt
Seasoned Newcomer
5 hours ago

Now I can launch the game normally. I fixed it by going to Steam app > Library > The sims 4 > Properties > and typed "-xd9" in lauch option box. From a quick search, it was probably because i ran the game on DirectX 11?? Not sure. Appreciate your help anyway! 👍

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