Unable to start: Can't run The Sims 4 with the video card in this system.

Your DxDiag says your drivers are from 2013. Does it show that those are the newest ones ?

You might wanna try uninstalling them and reinstalling

Also tagging @CodySimstein for an opinion on your card.

It does say so indeed, and it is correct, the autodetect says the same, aswell that what i see as the newest one on their website is the 2013 one. I did uninstall and reinstall, same 2013 driver installed.

@Dampstern 

Hi,

Can you try it with this? It's a free program that checks all your drivers. Just don't forget when installing to uncheck the box: Install MyBackup. Unless you want that installed as well. http://download.cnet.com/SlimDrivers-Free/3000-18513_4-75279940.html

Hi, i did just try it and i installed all 9 drivers that came up, restarted the computer and then tried opening The Sims 4 again, same error. I checked if anything was diffrent when it came to my graphics card driver, same driver. 

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@Dampstern wrote:

Hi, i did just try it and i installed all 9 drivers that came up, restarted the computer and then tried opening The Sims 4 again, same error. I checked if anything was diffrent when it came to my graphics card driver, same driver. 

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Hello,

@crinrict - Based on the information from the DxDiag report, the graphics card is an ATI Radeon HD 4870. Which is very weird, as that specific card is on the data files outlining the supported cards (by EA) from the game files. Usually this message pops up if the card is not in these data files.

I can also confirm that you have the latest graphics driver (8.970.100.11), as the support for the HD 4000 series (and other cards beforehand) ended in 2013. So everything suggests that you shouldn't be receiving this error message.

I'll have a think to try and work out what the issue is, so I'll hopefully get back to you soon.

I hope this helps and keep simming,

Cody

Hi there, i suspected so with the driver! Thank you for your answer and time, i really hope the issue is solvable!

Hi again, i suspect that you have not been able to figure it out, since i have asked for help on multiple sites, one of the recent answers i just got was: ''I don't suppose this is going to change, until the next update maybe, when new "GPU signatures" will be added to the game files. Until then, I'm afraid you're out of luck.'' so waiting is my move unless you will be able to figure it out! Thanks again.

The latest update did not change anything. I just remembered, i could play The Sims 4 CAS demo awhile before TS4 was released, and now i can't even play the CAS demo. I get the same error, is it possible that it is something that is disturbing it, something laying around? Or is it just that they changed it aswell, since i could play the CAS demo before.

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@Dampstern wrote:

The latest update did not change anything. I just remembered, i could play The Sims 4 CAS demo awhile before TS4 was released, and now i can't even play the CAS demo. I get the same error, is it possible that it is something that is disturbing it, something laying around? Or is it just that they changed it aswell, since i could play the CAS demo before.

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Hello,

I'm still not quite sure why you are getting this error. 

My thinking is that somewhere between where the information about your graphics card is stored and the game accessing this information, something has gone wrong meaning your graphics card is not being correctly recognised.

Have you tried uninstalling then reinstalling your drivers at all? Perhaps the driver has become corrupt? Or you could try a driver from a few months earlier than the one you have currently?

Also, you might want to try repairing the game (just left-click the game and then 'Repair Game'). If your desperate, you could try a factory reset of The Sims 4, or even reinstalling the game completely (sorry if I've suggested anything you've already tried...)

I hope this helps and keep simming,

Cody 

Sorry for the very late answer, i have tried everything that you've written, even twice. Nothing works.