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ggmagic1's avatar
ggmagic1
Seasoned Newcomer
25 days ago

Unable to Start

Hello everybody,

Initialization error at start up, 

[135dec40:29f00e76:00000083:b032c32e]

Not sure what this means. I already clicked repair and nothing, then I uninstalled and nothing. Not sure what else to do. Help?

5 Replies

  • ggmagic1​  This error is typically antivirus-related.  So please set exceptions in your antivirus for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in.  Set an exception for EADesktop.exe as well while you're there.

    You may need to repair the game again afterwards.

  • ggmagic1's avatar
    ggmagic1
    Seasoned Newcomer
    20 days ago

    Follow up question: How do I do that? How do I access my antivirus? I have no knowledge whatsoever when it comes to technology.

  • ggmagic1​  Open Windows Settings > Privacy & Security > Windows Security > Virus & threat protection.  This will list the antivirus you're running.  Google "[antivirus name] add exception" and look for an article from the publisher itself that covers adding exceptions or exclusions.  Most publishers have reasonably-good documentation on their websites.

  • ggmagic1's avatar
    ggmagic1
    Seasoned Newcomer
    19 days ago

    I followed your instructions and it led me to this. Not sure what anti-virus program I am running or even if I do have one running.

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