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livbanjo's avatar
livbanjo
Seasoned Novice
1 month ago
Solved

use expansion packs on ea through steam?

i have packs in both ea and steam, i want to be able to use them all. but, i can’t obviously because they don’t share between platforms. ive tried downloading the packs on ea but i need to download...
ea app
expansion packs
steam
  • livbanjo's avatar
    livbanjo
    1 month ago

    hi, i managed to fix it i think!!!

    before trying out what you suggested, i unlinked my steam account from my ea account. then, i opened sims 4 through steam and it got me to link my account again.

    i did, then when i went onto EA it was downloading my packs. so all is fixed!

    thank you for your help !! ^_^

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 month ago

livbanjo​  That's not how things are supposed to work.  Where is Sims 4 installed?  This is the default for a Steam install:

C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

If your game is in a different location, perhaps the EA App isn't recognizing it.

If that's not the problem, try clearing the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, try doing a clean uninstall of the EA App with Revo Uninstaller (the free version is fine) and reinstalling it.  If that doesn't help either, uninstall both Sims 4 and the EA App with Revo, then reinstall the game through Steam and see whether the EA App will download your packs properly.  Instructions for using Revo are here:

📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

livbanjo's avatar
livbanjo
Seasoned Novice
1 month ago

just finished trying/checking all that, still the same result </3

not too sure what’s wrong, i checked where sims 4 is installed and it’s exactly where you said

i cleared cache and nothing happened

i uninstalled  EA app + sims 4 and i still need to download basegame through EA app so i can download my packs, super weird if this is not how it’s supposed to work!

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