VC++ Redistributable Error (5) Windows 7 64bit

So after looking through the Answers HQ and various other online sources, it seems like I can't find anyone who has this particular problem who has found a solution that works for me. Here's the deal:

After downloading but before installing the Sims 4, I receive the following error: "The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (5)" I have attempted to uninstall and reinstall the 2013 and 2010 redistributables (because supposedly that has worked) but then I receive THIS error message: " 0x80070005 - Access is denied." for the 2013 redistributable.

EA support as of right now is down, and even when it wasn't, they weren't much help to me before. Needless to say, I'm extremely frustrated and a lil sad. If anyone has a solution to propose besides either junking my computer or returning the game, I'll take just about anything.

palsj
9 years ago
Okay! Extremely strange solution but a solution nonetheless:

Start a new standard account. I did it by going to Control Panel>User Accounts and Family Safety>User Accounts>Manage Accounts.

I don't know how or why it works, and unfortunately, if you have a lot of files that are important to you (which I did not) then they will not be on this new account. However, this worked for me and I tried practically everything else, and any documents/photos can probably be moved relatively easily.

I don't know how, I don't know why, and to be honest I'm not sure if it matters. I hardly saw anyone with this error so if this helps anyone, then I'm glad.

Thank you for your help anyway crinrict! It was definitely appreciated. c: Happy holidays and happy simming!

12 Replies

crinrict
Hero+
9 years ago
Did you try the suggestion here: http://answers.ea.com/t5/The-Sims-4/Can-t-install-the-game-VC-Access-denied-problem-5/td-p/3440923 ?
palsj
9 years ago
Yeah. Didn't help.

Edit: I've made sure that everything is updated for both Windows and Origin and I've tried temporarily disabling my anti-virus to see if that would help. Sadly, it didn't. :c
crinrict
Hero+
9 years ago
And you also try running as administrator ?

Have you tried googling for manual uninstall instructions ?
palsj
9 years ago
I ran the setup as administrator. Same error. I also simply can't uninstall it as far as I can tell. Nothing I find about uninstalling helps, and I still get that "access denied" message. There's only one account on my computer, and I'm on it.

I didn't think it would wind up being this complicated.
palsj
9 years ago
Okay! Extremely strange solution but a solution nonetheless:

Start a new standard account. I did it by going to Control Panel>User Accounts and Family Safety>User Accounts>Manage Accounts.

I don't know how or why it works, and unfortunately, if you have a lot of files that are important to you (which I did not) then they will not be on this new account. However, this worked for me and I tried practically everything else, and any documents/photos can probably be moved relatively easily.

I don't know how, I don't know why, and to be honest I'm not sure if it matters. I hardly saw anyone with this error so if this helps anyone, then I'm glad.

Thank you for your help anyway crinrict! It was definitely appreciated. c: Happy holidays and happy simming!
crinrict
Hero+
9 years ago
Looks like there's something not right with your the rights on the old user account which was solved with making a new one.

Glad you solved it and yes, you can just move over your photos from the documents folder on the old account to the new one.

Happy Holidays to you too
Anonymous
9 years ago
I bought the Sims 4 digital download, when I try to install the game via Origin I get the message. "Error The VC ++ runtime redistributable package was not installed successfully, set up cannot continue (5) I've tried 2 the solutions: solution 1: uninstall all C++, reboot and open Origin as admin, still fail solution 2: go to redist folder to install vcredist_x64 and vcredist_x86 as admin manually, reboot between different year version, open Origin as admin and try again, still fail I've submitted 2 error reports: 0c3f3f92900323ce, c3f513270016f53 Believe you can find all the details in these 2 reports. Kindly help..
Anonymous
9 years ago
I tried solution 3 and still failed to install sims4: granting full access to "everyone" on the "C:\ProgramData\Package Cache" folder.
So I submitted the 3rd error report 0c4117689003420e
Anonymous
9 years ago
I tried solution 4: download vc++ 2010 and 2013 from MS website and install, then run Sims4 installation. No luck, failed.
Submitted the 4th error report: 0c41dc6770019c07
EA_Mai
EA Staff
9 years ago
Hi @iam_lanlan,

Thanks for your detailed posts. Let me try to help you with this 🙂

Could you please make sure your Windows is up to date? Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. Install any updates Windows Update ask you to. You mignt need to restart your computer. Check for updates until Windows tells you there are no more updates available for you.

Once updated, try to install the game again. Is it working now?

-Mai