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0zwg2qumbdly's avatar
0zwg2qumbdly
Rising Newcomer
6 days ago

White screen won't launch

Can someone please help me. Yesterday I accidentally resized my Sims 4 window, turning off the full screen accidentally with a key on my  keyboard.. I didn't think anything of it and closed the game.. today when I wanted to launch the game its completely frozen on this screen for 1+ hour already and no matter what I do it won't change.. the mouse just shows loading.. I've been playing offline for 2 months straight so there's no way anything is complicated with mods being out of date.. please help me I don't know how to revert it the game won't even launch. It was just OK yesterday

launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 days ago

    0zwg2qumbdly​  Try deleting Options.ini in Documents > Electronic Arts > The Sims 4.

    If that doesn't help, edit the new Options.ini that spawns to set fullscreen to 0 (zero).

    If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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