I am having trouble opening my new Sims 4 expansion pack (Discover University) I downloaded and purchased it but it is not showing up in my game library in the game. So i payed for it but cant play it please help. I'm so annoyed I just waisted so much money.
@LDB123Ali Does the pack show as owned in Origin? Open your Origin game library, cllick on the Sims 4 icon, select More > Expansion Packs, scroll down to Discover University, and see what the orange button says. If it says Download, you can do so; Play or Details means it's already installed; Buy Now means Origin thinks you don't own it.
If the pack is downloaded but won't show in-game, the issue may be that you're running the Legacy Edition of Sims 4. All new packs starting with DU won't run in the Legacy Edition. In this case, you can request a refund from EA customer support:
https://help.ea.com/en/contact-us/
Support is on limited hours right now, with phone calls entirely unavailable and live chat only open from 9 am to midnight GMT, Monday through Saturday.
If the button on the pack says Buy Now, contact support to find out why your purchase didn't go through.
Hi! My daughter is having a similar problem. She bought and downloaded an expansion pack "snowy mountain" (snöiga bergen here in Sweden), but cant play it. It doesn't show even though we've updated Sims after searching for answers on the problem.
She has the Sims 4 digital deluxe version, I don't see "Legacy" written anywhere so I don't think that's the problem here.
The expansion pack is marked as "owned" and downloaded but we simply can't play it.
Can we get som advice?
Kind regards non-gamer Mum
@LoMajken If you load the game to the Main Menu, where you can choose to load a save or start a new one, the game version (patch level) will be listed along the bottom of the screen or in the lower right corner. The last four digits show whether the Legacy Edition is running: .1020 and .1220 mean the standard version (Windows and macOS, respectively); .1520 and .1620 denote the LE.
If your daughter does in fact have the Legacy Edition installed and can't run the standard version on her computer, she or you can request a refund from EA customer support.
@LoMajken Does the computer have a folder for Snowy Escape? Inside the Sims 4 Packs folder, which should be either in the main or the user Applications folder, look for a folder labeled EP10. (Snowy Escape is the tenth expansion to be released.) If it's not there, then the pack isn't installed. Run the Origin reset tool:
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Restart the computer, open your Origin game library, click on the Sims 4 icon, select More > Expansion Packs, scroll down to Snowy Escape, and click Download.
If the EP10 folder is there but no content from the pack appears in-game, you can delete that folder and then repeat the above process. But it's worth checking if the world (Mt. Komorebi) appears in the Manage Worlds screen first. Sometimes it does take launching the game more than once for all the packs to show up. I have no idea why; I just know I've seen it a couple times.
I'm having similar problems with my Star wars expansion pack. It'll open up into the opening window but that's all. It won't allow me to visit any of the places in it or anything like that. It's like picture I can't interact with it at all. Thank you.
@Krazykate58 I'm not sure exactly what you mean about the opening window. Could you post a screenshot or describe it in more detail? Do you see any Star Wars items in CAS or Build/Buy?
Please also list your game's version number. Load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen or in the lower right corner. Please list the entire version number, i.e. 1.xx.xx.xxxx.
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