Forum Discussion

HoneyTheHammy's avatar
6 years ago

why does the free holiday celebration pack charge you?

i just installed the free holiday celebration pack and it charged me $20. has that happened to anyone else? 

2 Replies

  • also, i know i didnt buy something else because when i went to download it, that pack only showedup, so i know that i didn't accidentally buy something else.

  • @HoneyTheHammy  Just to make sure, please check your order history on ea.com.  Open Origin, hover over your username, and select EA Account and Billing; this will take you to an ea.com page with all your account information.  Click on the Order History tab, and see what shows up.  There have been cases recently where Origin put an owned pack on someone's order without their noticing.

    Whether or not this is the case for you, you'll need to contact EA customer support and ask for help.

    https://help.ea.com/en/contact-us/

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