Forum Discussion

klgjncsmw03l's avatar
klgjncsmw03l
Rising Novice
1 month ago

Bug glitch

Hello, This “all hands monument” glitch is preventing me from gaining a level, im level 56, but I can’t grow further because I cannot build anything..Can you please get a bug update for this issue? 

 

6 Replies

  • klgjncsmw03l​ please, remove your Player ID, for your safety - it should be treated as your social security number or bank account number - NOT shared on a world wide open forum

    For your issue, please contact support as we as other players can not go into your game and see/fix what is wrong

  • klgjncsmw03l's avatar
    klgjncsmw03l
    Rising Novice
    1 month ago

    Thank you for telling this, I had no idea. I contacted support before this post, it’s more for awareness since people on facebook had the same issue. 

  • ShelleySwick's avatar
    ShelleySwick
    Seasoned Newcomer
    1 month ago

    I’m having the same issue it started after I clicked on the all hands monument to collect assets and it disappeared now I’m getting this error 

  • Lasabri5's avatar
    Lasabri5
    Seasoned Newcomer
    1 month ago

    It also gives me the same error, how do I solve it? 

  • ShelleySwick's avatar
    ShelleySwick
    Seasoned Newcomer
    1 month ago

    Contacted online support through the game and they advised me to delete and reinstall the game. Last time I did this it didn’t go well I ended up losing progress in the game Not sure it anyone else is game to try it but make sure you save to the cloud and don’t have any sims in another town 

  • ShelleySwick's avatar
    ShelleySwick
    Seasoned Newcomer
    1 month ago

    I’m not sure online help said they would let the correct team know they also said post about it here. I let them know people already have. Maybe if everybody who is having a problem also contacts online help maybe they will hurry and fix this. 😞

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