Sims Free play Sir Moleon's Purchase Not Received

I do not know which bundle you are referring to

If it is a bundle for daily bonuses, it will come in your mailbox once a day, not all at once

You have chosen not to specify, so we can only guess

If you did not recive it, cancel the purcahse with the store you used, App Store, Google Play or Amazon - depending on what device you use, which you have chosen not to disclose, so we can not say if this is typical for your kind of device or not

most stores will do this if the purchase is revoked within 48 hrs but it might not be possible for you since you have let 96 hrs pass 

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

If you read the topic, and the beginning of my previous text, you'd notice that I did specify actually. I purchased the Sir Moleon's savings. Also, you can't cancel a purchase made from a MasterCard once the amount has been deducted. 

I do not recognise the package, must be an individual offer or another game , maybe the Sims Mobile?

As I do not recognise it, I do not know what it should be or how the offer is structured

Perhaps I should have phrased it as a refund reversal or return, not a cancellation

You ask the store (App Store, Google Play or Amazon)you used to reverse the purchase

The digital stores are like any other store, you can normally return an item and get your money back if the item is unused, within a certain time

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

This has happened to me too! They owe me 7.99 × 4!! I'm so pissed

If you didn’t receive a purchase within 24 hours and didn’t get help from Online Support, you can contact your App Store/Google Play Store to get refund. 

minicha-em, only newer players get this offer.  Not sure, when it started. The screenshot is from a town I started in February/March 2024.

This just happened to me. Did anyone get theirs resolved?

Happened to me twice now on my sir Moleons savings the first time, so I repurchased and I got it. Never tried for the first refund for 2.99, I let it go. But now I just purchased it for the sir moleons savings 2 and once again, $ came out of my account but I never received it. Got a refund for 5.34 and was told to repurchase and assured it would go through. It did not. Got refunded both times through Amazon but now what… I don’t get the sir moleons savings and now I never wanna purchase anything anymore because I’m afraid it’s gonna be the same issue again?? Weird thing is, every time I sign into my sims, it opens and congratulates me on my sir moleon savings purchase but nothing ever gets added to my sims account! And I’m also out the 25 LP it was supposed to give me as well. 
Did you ever get yours or get anything resolved with the issue?

Happened to me today! Ugh I was charges 3x because I thought it was not going through. The first time I paid for it I was credited right away but this time it wasnt reflecting so I did it 3x

This happened to me today too