On the island, the villa home is not loading (didn't even realize there was supposed to be something there until Mirror task) so I am unable to complete that task to progress the quest forward. No option to skip that task either. How do I go about getting the villa to show up?? I've already uninstalled & reinstalled the game. Thanks!

Hey again everyone! @u0npbwshkzsw @mathildelfn @0bf0870dfb5d9079 The team is looking at this issue and would like to gather some User IDs. Could you send me your IDs in private message if you are still experiencing this issue? Here is how you can find your User ID: Go to The Sims FreePlay Menu (tap the blue "..." icon) Your ID will be at the bottom of this screen. If your Player ID is "1", please ensure that you have connected your game to the Cloud Servers by logging in to a Social Media account. In advance, thank you very much!

Hi @nf2wn0iu1ohp , I removed your player ID because it's considered sensitive information 🙂 To send me a DM you guys can click on my profile and then click the "mail" icon here: The teams are still looking into this issue. I will pass along the recent player IDs I have received. Thank you all!

Thank you to everyone who has sent me their player ID. The teams don't need them anymore but they were very helpful!At the moment we don't have more details to share except that the teams not wanting more players ID is a good news, it means they are able to verify the issue. We don't know when exactly, but we know that a fix is coming.Thank you all for your patience!

I'm having the same problem and it's so frustrating because I'm stuck and have no idea what to do... Did you figure out a solution?

The Same for me !!! And support says me to just add this bug on this forum ☹️(( i can’t continue/finish this quest without this action. And without this quest a lot of other quest is blocked ☹️( please help us !!

Take a Hard Look in the Mirror - Love & Treasure Quest

71 Replies

minicha-em
Hero+
2 years ago
The Villa is located between the bridge and the light house

You should be able to access it by just tapping on it

If you can not do that

contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
Or contact support via FB or Twitter, links are at the bottom of the page
0bf0870dfb5d907
2 years ago
I'm having the same problem and it's so frustrating because I'm stuck and have no idea what to do... Did you figure out a solution?
mathildelfn
2 years ago
The Same for me !!! And support says me to just add this bug on this forum ☹️((
i can’t continue/finish this quest without this action. And without this quest a lot of other quest is blocked ☹️(
please help us !!
EA_Cath
Community Manager
2 years ago
Hi everyone, we have passed along the information to the teams, we will keep you updated if we get some news!
EA_Cath
Community Manager
2 years ago
Hey again everyone! @u0npbwshkzsw @mathildelfn @0bf0870dfb5d9079

The team is looking at this issue and would like to gather some User IDs. Could you send me your IDs in private message if you are still experiencing this issue? Here is how you can find your User ID:

Go to The Sims FreePlay Menu (tap the blue "..." icon)

Your ID will be at the bottom of this screen.

If your Player ID is "1", please ensure that you have connected your game to the Cloud Servers by logging in to a Social Media account.

In advance, thank you very much!
0839742b7f0bdcb
2 years ago
@EA_Cath Hi, I have the same problem since weeks! I send you my ID
EA_Cath
Community Manager
2 years ago
@0839742b7f0bdcb3 Thank you and thanks everyone else who sent me the IDs! Don't hesitate to send more if you are also affected!
asrri65hdhp8
2 years ago
Pls help.. I have the same problem. Pls see attached screenshots

ID: (removed)
EA_Cath
Community Manager
2 years ago
@asrri65hdhp8 Hey, I have received your DM, thank you! That's very helpful for the teams.

By the way, I have removed your ID and the screenshot showing it from your message since those are considered private information, and we can't leave them in public. 🙂
Leahcarroll23
2 years ago
Hi, i am having the same problem can you fix this for me ? thanks