Wedding venue crashes

I'm sure OP already had this issue solved somehow, but the same thing happened to me with a house on the starter lot and support never got back to me after saying they will "transfer" my issue. I didn't even expect to have the house working, but demolish instead, specially because I had some crafting stations in there as well and that was keeping me from even trying to participate in the special events.

The way I fixed this was relocating a whole family to this house lot, the game crashed at least twice but then saved the change, and then relocated that family again. That way the pets I had in the house moved with them (keep in mind that the family has to be petless and so does the house you´ll relocate them after) and I was then able to demolish the house and recover the items I had in it.

I have not tried to build a house again in this lot or do anything with it because I'm afraid the game will continue to crash, but if someone is in a similar situation and has no idea on how to fix the issue, I hope my experiece helps somehow.

If the template was earned or bought via the store, you should be able to buy more lots with the venue

If you bought it as a Architect house, you will only get one, unless it comes back in the AH tab

Some templates can only be build on premium lots, the bigger ones

Since you chose not to disclose the location of the lot you're having issues with

my advice can only be general

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page

So tried the suggestion of relocating a family to the building that is crashing my game.  Was able to relocate a Sim and then when I tried to see him, the game crashed.  Now I could not even get in to game as it crashed every time I tried.  Deleted the game and re installed it.  Able to relocate that sim back to where he lived but still unable to go in to building.  My choice is just to ignore the wedding venue building or delete, which is frustrating as I had to do a quest to get the building, so not like I can replicate it!  This is the second “quest” building I am unable to now use.

Hi.  i tried your suggestion but after putting a sim in the venue, it completely crashed and could not get back in to the game.  Had to delete the game and re install.  Fortunately my sim was back where he was originally.  Wedding venue still crashes so think I will have to delete it, which is frustrating as I cannot get another one.  This is the second architecture building that has done that (restaurant) and had to delete it.

I clearly do not understand

You did say you got it through a quest

If you got the venue through the Live Event Wedding Bells, you should be able to buy more venues as you unlocked the template

But you say you cannot, which confuses me as I do not understand how that can be if you got it through the event

You also mention Architect Houses, in which case you bought it as an AH, you can not get another one

I do not know which it is since you said you got it through a quest and that it was an Architect House - it can not be both which also confuses me and I can not understand it

As you have chosen not to disclose where this lot is placed nor what kind of device or OS you're using, 

I can not be of further assistance as I obviously do not understand how this issue arose or how to begin to advice you on a remedy

I am just a volunteer player helping out and this is beyond what I can understand or help with

I strongly recommend, you contact support, I'll link it below

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page

There is no know issue with that lot in particular

Contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page

@Simloving20 

I am sorry

but 

as players helping players

we can not help with these types of issues 

we can not do any more than you, yourself can do

We can advice you as to what to try but nothing more, we can not do it for you - support can

We can not go into your game and see what the root of the problem might be - support can

We can not help you further with this malfunction - support can

I suspect the device or the download

Factory reset and download everything again would be my advice but I understand if you're reluctant to do so

Or try on another device - I still do not know what device you are using but some older Apple and Kindle Fires are known to have freezing problems

If you are using an unauthorized platform like Blustacks, that might be the issue. 

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page