Bugs - How to report them

- This thread has now been locked, as it's an old version. Please, read this instead -

We do our best when developing our games, but we know things are not always going to work as they should. Have you found any issue in The Sims Mobile? Use Bug Reports forum to let us know!

What is a bug?

A bug, or software error, is when the game doesn't behave as we intended.

What is not a bug?

If you have issues installing the game, get an error message, the game crashes, etc., then please create your thread in the Technical issues board. In most cases, these issues are not bugs.

If you are not sure what you are experiencing is a bug or not, don't worry - you can open a thread either on Technical issues or Bug reports boards, and it will be moved if needed. Please, don't open the same thread in both boards.

Ready to open a thread?

First, try to use the search bar - it might be another player has already reported the same issue, and it's better if you add your information to their thread so all the information is in the same place.

Can't find anything similar and you want to let us know about the error?

In that case, it's time to use the 'New post' button and fill the form to let us know about the bug.

If you have any questions about how to report bugs, you can press 'Answer' button below and ask 😉

Thanks for your help!