Bugs - How to report them

 Hi, 

My screen freezes within 5 minutes of playing it. I have contacted customer support and have tried the usual solutions like rebooting, uninstalling, etc. Nothing seems to work. I also tried playing my account on another device and it froze too. I have also tried using my friend's account on my phone but it seems to work fine. 

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@charliexx459 wrote:

 Hi, 

My screen freezes within 5 minutes of playing it. I have contacted customer support and have tried the usual solutions like rebooting, uninstalling, etc. Nothing seems to work. I also tried playing my account on another device and it froze too. I have also tried using my friend's account on my phone but it seems to work fine. 

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Did you contact them on here or through the game?  Sometimes if a bug i report on here doesn’t get fixed and I have already contacted EA directly, i will post both on the bug report that i made on here alerting Admin t the fact that it is still an issue and go to my open cases in my profile and contact EA again letting them know too.  It usually gets resolved with an update if its an issue affecting many.

@charliexx459 Try posting your bug with all of your deltas on here https://answers.ea.com/t5/Bug-Reports/Game-freezes-on-opening/m-p/6853618#M4675

Good luck!

I dunno if this would be a bug or not but I noticed the party level up seamed to be all glitchy.i went to another party before this one and it leveled up just fine. The next party had this wrong with it. it didn't seam to go up like it normally does to get to the next one. It just stayed at 1 no matter what I did. I clicked the side tab (telling what parties are going on, seeing ur boost, etc.) And the party was at level 2, almost at 3. Then I got a notification the party leveled up but instead of showing level 2 it was at 3. And it seams like each level up has more to go through to get to the next one. Ex: 2,500 - 3,500 but it's 2,500 -2,699 and then another 100 until u get to the next level. I sadly can't show it because the file is too big.

My sim in sims mobile has had a beanie on for a couple weeks , and just appeared about a week or 2 after I downloaded the game. I haven’t even unlocked hats yet. Is there a way I can get it off without deleting and redownloading the app?

The guitar is playing piano music in The Sims Mobile.

@simpsonare what guitar are you using? I suggest opening your own post on this issue. 

Hello, Can I submit my issues here? Because I'm already filled out everything, and when I want to click submit, nothing is happen. I already try refresh again and again and the result stil the same ☹️. I'm tired to filled it again over and over again. (sorry if my english is quite bad, I'm trying the best as I could be). Can you help me how to fix it?

On my the sims mobile (IOS, Iphone) , in downtown. I have 2 issues here :

1. There two sims of fashion shop standing there and doing nothing in bussiness building. It's been there (i think about a month). It's a little bit annoying and creepy. (screensnhot no.2)

2. In downtown feel so desert. No sims come here at all. Even in remixology building, there are no sims, feel like abandoned building. (screenshot no.1)

I already update the game.

Here is my ID player : 100343179376

Thank you. Have a nice day 😉

@3311afdf5dd59536 both are known issues, feel free to reply with the screenshots and your player ID:
https://answers.ea.com/t5/Bug-Reports/Open-Sims-are-missing-at-locations/td-p/6955455

https://answers.ea.com/t5/Bug-Reports/Open-Living-Izzy-s-Mannequin-present-in-Marketplace/td-p/7001010