Error making a purchase.
*snip*
I made a purchase within the game of ‘Whispering Willows House’, the payment was made, but I did not receive the items. After that, whenever I try to make a purchase, the message appears informing to "restart the game to continue the transaction", and this does not make any sense. I was checking that the same happened with other players, and this mistake of making a purchase and not receiving what was bought has been happening for a long time, which is something inadmissible for a company as big as EA. It's a mistake that should have already been corrected, but your assistance just doesn't work. And this is a mistake of the game itself, and not an error of our bank or the payment platform as one of the Managers tried to insinuate here. I will continue to send emails until you solve my problem and that of so many other players.
(CM: Edited to remove additional language. Please only post in the language of the board.)
