Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? When I close an ad after watching it, the game crashes and I do not receive my reward. What do you expect to see? A reward screenConnection Type WifiPlease select your region North AmericaCountry The game crashes after watching an ad.

Every time I have to watch the candy Crush ad it freezes my game and I have to close out my game and I lose the rewards

Hero Wars crashed it just now... any of those "pull the pin" mini game ads. I think the other main one is called Garden Scapes or something...

I’m in USAd Provider: VungleGame: Hero Wars

Covet Fashion Ad freezes the game every single time I receive it, must force-close. I don’t get to collect the reward afterwards unless if I’m playing the Sweet Treat Challenge, from what I’ve noticed!

[Fixed?] - Game crashes when watching ads

34 Replies

SalixCat
Hero+
5 years ago
@breza0o In what country are you? Who was the ad provider?
The team needs this information in order to fix this problem.
breza0o
5 years ago
USA... it happens with all ads
SalixCat
Hero+
5 years ago
@breza0o Please give us examples of the ads you get so the team can look investigate the issue and try to fix it.
breza0o
5 years ago
Hero Wars crashed it just now... any of those "pull the pin" mini game ads. I think the other main one is called Garden Scapes or something...
breza0o
5 years ago
Just happened again with a Candy Crush ad. It’s basically happening with all ads.
t7oibndf4x0f
5 years ago
Every time I have to watch the candy Crush ad it freezes my game and I have to close out my game and I lose the rewards
yani_tsm
5 years ago
I’m in US
Ad Provider: Vungle
Game: Hero Wars
laprembee
5 years ago
This one has frozen my game lately every time. It takes me straight to Apple store and when I go back to the game it is frozen. I have to force close it.
These are the first and last screen of the add.
I’m in Brazil.
tperkz4
5 years ago
Covet Fashion Ad freezes the game every single time I receive it, must force-close. I don’t get to collect the reward afterwards unless if I’m playing the Sweet Treat Challenge, from what I’ve noticed!
SalixCat
Hero+
5 years ago
@tperkz4 In what country are you?
Is your device Android or iOS?