How to contact the EA live chat again?

I opened a case and chat with a service provider but he told me to create a case again and i still cant . so as my impatient behavior rises, i told him that i am gonna end this chat and start a new case. But i cant create case or chat again. But they closed my case without solving my problem. The problem is i purchased the bundle, the bank transit happened and the items didn't come into my account.