I can’t purchase anything on TSM

I’ve been trying to make purchases on the sims mobile and it won’t allow me to do so at all. It keeps saying transaction in progress and to restart the game . I have done that soooooooo many times and the transactions are not coming/going through. I’ve removed my payment method and re-added the payment method. I’ve also tried an alternate payment method. I’ve even deleted the entire app and reinstalled it just in case. I’ve even tried purchasing something different, just to be sure that it’s not just that particular product , but it’s all the products that I cannot purchase. PLEASE HELP ME. I’m getting overwhelmed and frustrated.