Product: The Sims MobilePlatform:Android PhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Redmi k20 proOS Version MIUI 10.3.0Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004294953171How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? While collecting rewards,after the Sims complete events and during Sweet treat showdown What do you expect to see? When there is an option to watch ads for extra rewards ,the ads don't play and the extra rewards are not given. In the STS the knife stand that gives the option to watch ads to get extra rewards don't play out and give rewardsConnection Type MobilePlease select your region AsiaCountry IndiaAdditional feedback When I click on the watch ads while collecting rewards the ads don't play and goes straight to giving normal rewards. During STS ,when I click on the reward to watch an ad ,the ads don't play and reward just pops up again on the kitchen knife stand. This has been happening since the current STS has started

@CreativeMBD I found a way to get rewards from watching ads while doing sweet treat challenge.After not getting rewards since the ads is not running, i will go somewhere else (home or downtown or elsewhere) and then go back to parkside to watch the ads. Then, the ads still play and i get the rewards. Mostly, i need to do it once, rarely do it three times.It needs a lot of patience.

I had this problem for a while, but I've fixed it. I'm on android and I went to phone settings>google>ads>reset advertising IDMy ads now work. There shouldn't be any negative effects. I think this would also work for iPhone users, although the steps to reset the advertising ID would be a bit different.

@CreativeMBD This is sooooo frustrating and makes it extremely hard to complete the event happening!😣

I am having the same issue, and like the author of this thread, it started a few weeks ago during the last Sweet Treat Challenge, but it seemed to straighten itself out midway through.. This time around, it's back to not working at all. You click the icon and it disappears for a few seconds, then comes back as if it was never clicked. I paid for the sweet treat ticket, not sure if that isn't causing the issue. I live in USA and my phone is Samsung Galaxy Note 9.

I have the same issue.... Ads don't play and they don't give rewards PLAYER ID : 1005206579054

[Open] Ads not playing and giving rewards

69 Replies

Phantomlover1717
Hero+
6 years ago
Do the ads in other locations play for you?
CreativeMBD
6 years ago
No they don't, but the normal ads do give the rewards even when they don't play but the one's during STS and other events/ gigs don't.
TickleYu
6 years ago
I am having the same issue, and like the author of this thread, it started a few weeks ago during the last Sweet Treat Challenge, but it seemed to straighten itself out midway through.. This time around, it's back to not working at all. You click the icon and it disappears for a few seconds, then comes back as if it was never clicked. I paid for the sweet treat ticket, not sure if that isn't causing the issue. I live in USA and my phone is Samsung Galaxy Note 9.
SalixCat
Hero+
6 years ago
@TickleYu Could you please post your player-ID? The dev team will need it to investigate this issue.
ek83q1ixnp06
6 years ago
I have the same issue.... Ads don't play and they don't give rewards
PLAYER ID : 1005206579054
whackywhippet23
6 years ago
This has been a thing thats been going on and off for me. It seams like every time i complain about it, it "fixes" itself until months later when watching the ad either gives me no rewards and/ or refreshes the game. At the moment of typing this, i *do not* have this bug. A couple of days/ months from now, it might change.
5jaymoney5
6 years ago
@CreativeMBD This is sooooo frustrating and makes it extremely hard to complete the event happening!😣
5jaymoney5
6 years ago
Mines Jay Lavati and my adds arent working either!
TickleYu
6 years ago
Sadly ☹️ I am done with the event and I watched gift after gift pass by. Mine never did get fixed other then a few hand outs here and there, Very Few.
I do feel a bit jipped as I paid for the ticket., I did what was asked and gave my info and player ID, Was I suppose to be contacted, or was the bug just supposed to be fixed.. I am not understanding this process, Was I suppose to do more??
I sure do hope that the next event, this is not an issue for me or for others as well. 🤨
CreativeMBD
5 years ago
I understand how frustrating that was. Ads are the only way to get to higher rounds in STS without spending loads of simcash and it's the only way to earn cupcakes . Its been more than half a month since I've created this bug report and still there is no response.
I even contacted EA ,they just sent me an email stating how the ads work ,tats all,not even a recommendation on what I can I do .
Since yesterday the ads are not playing at all . With the new STS starting today I don't know how I'll be able to finish it.