[Solved] - Seasonal task message stuck on screen

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) I phone x
OS Version N
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? During play, the Seasons task available message will not clear from the top right. Certain social tasks are also not possible with that sim now.
What do you expect to see? Please clear this bug with an update as playing is compromised
Connection Type Mobile
Please select your region North America
Country England

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Season Tasks available bug still plan issue for me and my daughter 

@Checkmate_96 If I remember correctly, the proble got solved for many players as we were able to finish the tutorial but seems we are not able to do so this time.

Also, it happened few days before the update, so a new festival started and the tutorial message was gone.

@lppohyw63qt2 This issue is under investigation. I have merged your report with an existing thread about the same issue.

I had the same thing, I thought the sims festival came but it’s to early and there is nothing new in The Sims Mobiles twitter. “Curiouser and curiouser.”

[SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] 

I am having the same issue with the stuck festival message box. I’m also having the issue where I’m unable to start sweet treat events unless I go there. Am also unable to start events with NPCs at all. I’m on an iPad Air iOS 15.3.

same issue T.T

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab S6 Lite, iPhone 8+
OS Version 15.3.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just look at the left corner on the screen.
What do you expect to see? The problem being solved before the Sweet Treat Showdown event ends.
Connection Type Wifi
Please select your region Europe
Country Turkey

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On the left corner there is this “Seasonal Task” message that won’t go away. I deleted & downloaded the game, nope. I carried my game from tablet to phone but it is no use. I tried to retire the sim that’s in the message balloon but she couldn’t be retired. Buttons do not work! Because of that, I cannot start new challenges. And because of THAT, my event progress has stopped. I spent my entire week, I was about to collect 78/78 but stuck at 70/78 and due to this game error I will probably be missing the big prize. EA should take responsibility for this. But I know they won’t give any kinds of compensation nor extend the event time. I love the game but it also disappoints me, there is no end of its bugs.

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 15.3
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I logged in today, there was a walk through about a festival that was starting. However, it got to a certain point and then just stopped. Now, I have a picture of one of my sims on the screen in the top left corner and a banner/window that asks me to check out the new festival and it won't move on from there. I can still play the game, but this banner/window remains there and it is blocking me from seeing parts of the game.
What do you expect to see? Whatever is supposed to be behind the banner/window.
Connection Type Wifi
Please select your region North America
Country United States

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Trouble with new festival.