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DaydreamBeyond's avatar
DaydreamBeyond
Rising Rookie
15 days ago

Sweet treat showdown not giving last box reward to complete reward track

I've tried 5 times now doing the events in the sweet treat showdown to use the currency for it to claim the last box in the reward track, and it takes the currency but gives me balloons that I already received several times and it doesn't complete the reward track at all. I tried closing the game and reloading it each time. I tried completing it with different Sim characters, too. Nothing has worked and I still don't have the final rewards that I earned. Is there a way to report this bug and get a refund? I paid money for the event boost and now I can't claim the rewards from completing the event. Shouldn't I get my money back?

3 Replies

  • This glitch has been around for a long time & nothing has been done about it. It was doing exactly the same thing last time it came up with the repeat of the event to complete it but since the glitch means we can’t, it’s just stuck in an infinite loop. I spent money on it again this time including using the sim cash rewards & watching ads to double bonuses to try to work around it and still got the same balloon colour wave over & over despite owning it. The chat agent wasn’t helpful either when I raised a case as they said I needed to go through the in game live chat which is how I was able to reach the agent in the first place - it diverts you to the website but apparently that’s not the right way to do it & to just give a thumbs up in the forums if it’s happened to you also like they’re going to actually use the feedback to do something about it after this long! They just check and confirm it’s been experienced by other players. That’s it. Good luck getting any funds compensated.

  • 9x0ml8ltijos's avatar
    9x0ml8ltijos
    Seasoned Newcomer
    8 days ago

    The same thing happened to me. Have you been able to resolve this? 

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