Those who have missing donuts, post it here......

dustandair wrote:

bud2046 wrote:

That's great! ;-)
I updated a few hours ago and haven't had any problems so far, too. Unfortunately, the limited time deals are not available in my store - I would really like to get the Banana Dictatorship before it runs out...
But then again I haven't even dared to build Burns Slant Drilling. Have you done that and stopped before Homer opens the tunnel or haven't you touched the new quests at all just like me?

And could anyone tell me at which part in the quest line the Banana Dictatorship becomes available?
Thanks!;-)

I think the limited time items became available after building Burns Slant Drilling and Red Blazer Realty. The task for Homer to open the tunnel comes up then, too, so you could stop there. That's what I planned to do, but I accidentally sent him on it, so now I've started some of the Springfield Heights tasks and I'm just watching my donuts after everything I tap.

I did everything up to homer opening the tunnel and no limited time items in my store
:-(
You have to open up SH's for that to happen.

bud2046 wrote:
I haven't even dared to build Burns Slant Drilling. Have you done that and stopped before Homer opens the tunnel or haven't you touched the new quests at all just like me?

And could anyone tell me at which part in the quest line the Banana Dictatorship becomes available?
Thanks!;-)

I built the drill and the realty office because I wanted Cookie. I just haven't opened the tunnel. No other items have become available, so I doubt you'll be able to get BD without opening the tunnel. (I already have it.)

johncolombo wrote:

Arbok9782 wrote:

neuroheart wrote:

Arbok9782 wrote:

shanshanman wrote:
Support said they will roll it back and we'll get back to however many donuts we had at the event start.
I hope so!

I hope not. That would wash away all the bonuts me and others got who were still playing Tap Ball up until the forced update today.

:shock: !!!

Well I was gonna save them, but now I wonder if I should spend them...

Same... has anyone heard of any more people talking about a roll back?

I was saving for Black Friday deals, but if this is the case I might buy something so that the Tap Ball bonuts go to use rather than vanish...

I cannot imagine a roll back happening that would cause people to loose donuts, but I can't wrap my head around how they are going to do this roll back to restore donuts. Some people would get more donuts than they had if they spent donuts since update. This is unprecedented if memory serves me right and I remember another event, well partially if anyone knows which one I'm talking about, where we were losing the game currency and it was supposed to be restored. The glitch was fixed but we never got the currency.

If they roll back it would be hard to reimburse those who have as a result, lost the donuts they bought with RL money since the event started. In any case I wonder if not logging in at all helps keep my bonuts safe...

linda2cats wrote:
Have been following this thread with interest. I posted way back, about page 3, saying I had lost approx 200 donuts. Contacted ea twice and was told they would be refunded when everything has been fixed.
What i don't understand now is, why have some people been reimbursed straight away and others haven't. All my correspondence has been by e mail. Are the people being refunded speaking to real people at ea. why is there one rule for one and not the other.
I am also based in the UK. Will this make a difference.

I would try to contact them via live chat. That is what I did after losing 45 donuts. The person I spoke with was very pleasant and refunded the 45 donuts immediately. The whole thing took about 5 minutes. I'm not sure if being in the UK will make a difference though as I am in the US. Good luck!

Haven't lost any donuts yet, but I also haven't moved anything from Springfield into Springfield Heights.
I've been spending a ton of donuts on speeding up some of my characters that I wanted doing jobs in SH.

I have moved a few condos into Springfield proper though, as I was out of space in SH, so that may be why I haven't lost any donuts. I will make no attempt to move anything into SH from Springfield.

mystery2mi wrote:

linda2cats wrote:
Have been following this thread with interest. I posted way back, about page 3, saying I had lost approx 200 donuts. Contacted ea twice and was told they would be refunded when everything has been fixed.
What i don't understand now is, why have some people been reimbursed straight away and others haven't. All my correspondence has been by e mail. Are the people being refunded speaking to real people at ea. why is there one rule for one and not the other.
I am also based in the UK. Will this make a difference.

I would try to contact them via live chat. That is what I did after losing 45 donuts. The person I spoke with was very pleasant and refunded the 45 donuts immediately. The whole thing took about 5 minutes. I'm not sure if being in the UK will make a difference though as I am in the US. Good luck!

I live chatted and was told it would be fixed.
Very frustrating to hear some getting reimbursed and others (me) not.
Seems like a FUBAR situation to me....but then again....what do I know, I'm just a loyal paying customer.

Bit annoyed that some people are having donuts restored while others are not. Not consistent and unfair. Also not happy that my case is being shown as resolved even though it still isn't. Don't know if this is country specific? I'm in the UK and the customer service rep was not going to be persuaded to restore them. Not buying anything until they sort this out.

I logged into my main town this afternoon and donuts had dropped from 148 to 85.
I logged onto ea chat and got very helpful response and return of missing donuts.
I was careful to be polite and the session only took about 5 minutes.
This was part of the conversation:



Nishant
In the game menu click on the “Build” button, located in the bottom right of your screen.
Nishant
Click on the cogwheel icon at the top right corner.
Nishant
In the Options menu, click on the blue View button located underneath Info.
you
ok, just a second
Nishant
In the next menu, click on the blue View button next to About.
Nishant
Your Mayhem ID will be located below the Version number.
Nishant
Okay please provide me the mayhem id of that account from which you are missing the donuts.
Nishant
We need that to check the account as we can locate the account through mayhem id only.
you
Ah, okay. No problem I just didnt know I had that..lol
Nishant
Mostly players do not know about the mayhem it.
Nishant
Do not worry it is common.
Nishant
only we use the mayhem id to locate the accounts.
Nishant
As players do not need them.
you
Ok, thank you
Nishant
You are welcome.

Nishant
I am working on your issue.
you
I really appreciate your help
Nishant
Thank you.
Nishant
So you lost the donuts after update.
you
Not straight away..I had opened the tunnel and was playing for a while. I just lgged in this afternoon and they were gone. I know I didnt spend them cos I was saving for the community centre
you
I'd bought some land and placed some buidling in the new area but hadnt bought anything with donuts
you
I can tell you what buidlings I have in the Sprignfield Heights if it helps
Nishant
Okay.
Nishant
Let me check it.
Nishant
I have added the 63 donuts to your account.
Nishant
Please check and let me know.
you
Oh thankyou so much... they arent showing yet. do i need to log out and bakc in?
Nishant
Since you are our valuable costumer so i have added the donuts without wasting any more time

I find it interesting that other UK based tappers have been unable to get donuts restored and have been fobbed off with promises of a fix.

When the last missing donut issue arose everyone lost the same amount so crediting that back was straightforward. This time each customer complaining has a different loss. I wonder if they think us UK tappers will just give up. We don't have the option of a call like in the U.S. Seems a bit unfair.

I got the case closed email last night just like I did a couple of weeks ago. I did get those donuts restored but I don't think these are coming back. Too many people have gotten refunds - they wouldn't want to give everyone double donuts.

I lost more this morning. I just had my third useless chat with an EA rep and I give up. Chatting with someone who just reads off a script and thanks me for my patience (ha) is just infuriating. I don't know how they'll know how many I lost, but if I don't get them back I won't be very pleased.