Town has been totally rearranged. All donuts missing, premium items gone

00-marco_rosas wrote:

sherryt07 wrote:
There's got to be a way of letting people know you've been in their town. How about a half turn of the Simpsons House. It's a good way to let someone know they've been a victim without doing any damage.

Half turn of Simpson House would not fit in my and many others' layouts. Hahaha

A half turn of mine would be difficult too, but it can be done with a little work. And I'd like to know if my town is being entered.

sherryt07 wrote:
There's got to be a way of letting people know you've been in their town. How about a half turn of the Simpsons House. It's a good way to let someone know they've been a victim without doing any damage.

This is a good idea for people who are aware of the problem to begin with. Those of us on the forum have become familiar with it, but if I was unaware of the wrong-town glitch, this would totally freak me out. Reminiscent of the Charles Manson Family's activity that they called "creepy crawling" . They'd sneak into a house while a family was sleeping and rearrange some furniture and leave without taking anything. So, id just get a chill seeing my simpson house turned around and have absolutely no idea that it was just a friendly signal to watch out. Maybe I should never have read "Helter Skelter" :(

sherryt07 wrote:
There's got to be a way of letting people know you've been in their town. How about a half turn of the Simpsons House. It's a good way to let someone know they've been a victim without doing any damage.

It would give a good indication of how often this is happening. If a ticket is opened each time then EA could get a much better picture. I was logged into the wrong town once and I left with touching anything. That is one time EA never heard about.

annettemarc wrote:

sherryt07 wrote:
There's got to be a way of letting people know you've been in their town. How about a half turn of the Simpsons House. It's a good way to let someone know they've been a victim without doing any damage.

This is a good idea for people who are aware of the problem to begin with. Those of us on the forum have become familiar with it, but if I was unaware of the wrong-town glitch, this would totally freak me out. Reminiscent of the Charles Manson Family's activity that they called "creepy crawling" . They'd sneak into a house while a family was sleeping and rearrange some furniture and leave without taking anything. So, id just get a chill seeing my simpson house turned around and have absolutely no idea that it was just a friendly signal to watch out. Maybe I should never have read "Helter Skelter" :(

Yea it's cause of this issue I've been holding off on buying any donuts because I want to be able to buy some knowing that If something happens ik that I wouldn't lose anything it's not possible now

Sorry to hear, hopefully they can fix it! :-\

annettemarc wrote:

sherryt07 wrote:
There's got to be a way of letting people know you've been in their town. How about a half turn of the Simpsons House. It's a good way to let someone know they've been a victim without doing any damage.

This is a good idea for people who are aware of the problem to begin with. Those of us on the forum have become familiar with it, but if I was unaware of the wrong-town glitch, this would totally freak me out. Reminiscent of the Charles Manson Family's activity that they called "creepy crawling" . They'd sneak into a house while a family was sleeping and rearrange some furniture and leave without taking anything. So, id just get a chill seeing my simpson house turned around and have absolutely no idea that it was just a friendly signal to watch out. Maybe I should never have read "Helter Skelter" :(

But would it freak you out enough to search the internet??

Rotten thing to happen!!

I hope it gets sorted out for you.

Khodro wrote:
I'm pretty sure that whenever you get the "this account has been logged in from a different device" it is because of this glitch. It has happened to me several times thankfully nobody touched anything.

I tried contacting EA telling them about the logged in from a different device error. I told them that i only have one device (my iphone) that can play TSTO and that I've never used any other device before to log in to my account or my origin account.
The EA customer service just said it was due to bad connection basically but I'm sure the error message comes up whenever a stranger gets access to your account through this glitch.

I agree. The other day I was playing and it booted me out. Wouldn't let me log back in for a couple of minutes. It's happened at least 3x in last month - thankfully no one did anything bad. I have been logged into two towns but obviously left right away. So frustrating ....

To the op, sorry some jerk did this.

Well, as of right now EA "support" isn't being much help. I have emailed them and thy have gotten back with me, yet they are of no help as after 3 emails, they think that I forgot to log in to access my Springfield. They sent me directions on how to log in to an Apple device running IOS after using an Android device. Here is my correspondence with them WORD FOR WORD.

March 30th

Thank you for submitting your inquiry. Case Number 127xxxxx has been created and tied to your question, and a game expert will contact you shortly.

We sincerely appreciate your patronage and patience, and look forward to getting in touch.

Regards,

EA Customer Experience

My reply from them on April 1st



Dear EA Customer,




Thank you for contacting Electronic Arts.

I am sorry to know that your town has been rearranged. Don't worry, we are here to help you. Please perform following troubleshooting steps to fix the issue.

Ensure you are logged in your Origin account.
If you have several accounts, ensure you are logged in the correct one.
If you have changed your Origin ID recently, change it back to the previous Origin ID using the website http://www.origin.com/change-id. This should restore your land back to its original level.

If the issue persists, please get back to us with the following information.

1) Your e-mail address:
2) Origin ID:
3) Device’s Mayhem ID:
4) Game version
5) Device Model
6) Device OS Version Number
7) Was the device purchased new or used?
8) Have you played before on any other device (Android or iOS)
9) What level was the land before the reset?
10) Do you use any other email addresses or do you have any other Origin ID?

To know your Mayhem Id use this link https://help.ea.com/article/where-is-my-mayhem-id


We look forward to your reply.




Regards,
Zishan A.
EA Customer Experience

My response same day (edited for security on the Mayhem Id/email)

Hello, thanks for the response.

OK, I will try to explain as best as possible. The only device I have played on is my iPhone 4 until after the IOS 7.1 update that wouldn't allow access to the game. I then installed in on my wifes iPad (also running IOS 7.1) and played until the issue was resolved (about 4-5 days). I then deleted it completely off the iPad and played on my phone. I then logged in on Friday March 28th to find that my town had been rearranged and items sold, along with all my donuts, and half of my money. The problem had to have happened between EARLY Thursday March 27th and early morning time (around 4 AM EST) on Friday. If there is ANY way to get the town back to the way it was on Wednesday the 26th it would be GREAT.

Here is the information requested in the email

email address: hondab16tune
Origin ID: hondab16tune
Devices Mayhem ID:
Game Version: 4.7.4
Device Model: Apple iPhone 4
Device OS version number: 7.1 (11D169)
Was device purchased new or used: NEW
Have you played on any other device: Yes, as outlined above but deleted about a week before this happened
What level was your land before the reset: 38 or 39 (almost positive I was 39, but can't remember)
Do you use any other email addresses or do you have another Origin ID: NO


I am not so concerned about really anything other than my buildings, layout of my land, and items. I only had around 14-18 donuts (all got from leveling up) and the money can be earned back pretty easy. I REALLY hope that it all can be returned to normal and I can get my items back. Some of the items I lost are related to the holiday events and can't be bought. As I stated to the best of my knowledge the best and closest reset would be on that Wednesday as I am 99.9% positive that all the stuff happened as I stated earlier. PLEASE HELP!

My last response from them on the 4th (today)



Dear EA Customer,




Thank you for a swift response.

First of all allow me to apologies for the inconvenience and delay caused during this time. Appreciate that you tried troubleshooting steps with no success. Please be assured your Springfield is not lost and will help you retrieve it, you need not to start afresh. It usually happens when you loose connection with the game server. If your prompted with “Is this your Springfield?” question select “No” and then in the next screen select “New.”

This will restore your town to your device and allow you to log into your town on your android/iOS device.

For detailed steps please refer the following link-

https://help.ea.com/in/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-your-springfield-after-i-played-while-logged-in-on-android-why

If the issue doesn't fix with the steps above. please uninstall and re-install the app again.

Thank you again !

We look forward to hearing from you very soon.

My response to them today

You guys are NOT understanding my problem. I didn't lose my springfield, it wasn't reset to new. IT WAS LOGGED INTO BY ANOTHER PLAYER DUE TO THE GLITCH THAT ALLOWS OTHER PLAYERS INTO SPRINGFIELDS THAT ARE NOT THEIRS. My town was rearranged, items sold, my donuts spent, and money spent due to this. I am asking for a RESET to a certain day as that was when my Springfield was safe.

This is a KNOWN ISSUE and is posted about many times on the EA Forums, and there is even a sticky about it

http://forum.ea.com/eaforum/posts/list/9958313.page


They know about this issue, and I have been affected by ANOTHER PLAYER gaining access to MY springfield, and instead of them leaving/logging out, they spent MY money, donuts, and sold my premium items, etc. I need my Springfield reset to Wednesday March 26th so everything that the not so nice player sold/re-arranged is undone. I have spent a fair amount of REAL money on my town for donuts, and this NEEDS TO BE FIXED.



So as you can see it's like talking to a brick wall it seems. I am now on a live chat, and they also seem to have zero clue as to what is wrong. If something cannot be done, or this doesn't get fixed I don't know what to do. I just know that I am VERY aggravated and disgusted.



Regards,
Rahul K.
EA Customer Experience

My chat transcript from a few minutes ago

info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: You are now ready to chat with Hemank.
Hemank: Thanks for contacting EA Customer Experience, my name is Hemank. How may I assist you today?
you: Hello
you: Sorry
you: My town was gotten into by another person that sold my items, used my donuts, and spent my money
you: Hello?
Hemank: Sorry for the late reply I'm having latency here in my end.
Hemank: Hi
you: I fell victim to the glitch that allowed other players to access other players lands.
Hemank: I apologize for the inconvenience caused. I'll do my best to address your concern.
you: All I need is a "reset" of to what my town was before. I had a TON of holiday/premium items that you cannot get back that were sold by this intruder.
Hemank: It seems you have already contacted us via Email regarding the same issue and you were replied to that also.
you: The reply thinks that I "lost" my springfield. They were not understanding of my problem. The email states that I need to re-login to acces my springfield.
you: My springfield is STILL THERE, and I can access it. The problem is that the glitch that allowed players to get into other players springfield let someone OTHER THAN ME into my springfield and THE OTHER PERSON spent MY money, MY donuts, and sold MY buildings.
Hemank: May I know the amount of money and donuts which were sold from your account?
you: I don't know the EXACT amount. I had over 2,300,000 money and between 14-20 donuts. The main issue is the buildings and premium items that were SOLD. There were quite a few and the premium items cost donuts, which in turn costed REAL MONEY. I'm not concerned about the money or extra donuts I had, I just want my premium/holiday items back and my Springfield returned to how it was BEFORE the glitch which EA hasn't fixed allowed this.
Hemank: Would you mind if I place your chat on hold for couple of minutes to look into the issue and get this resolved?
you: Look, All I need is a town reset to what the town was on Wednesday March 26th.
you: Not a problem
Hemank: I'm afraid; it's taking longer than expected, may I continue to put your chat on hold for few more minutes as I am getting this case consulted with the specialist,
you: not a problem
Hemank: Please provide me the items name that is missing?
you: I can't remember them all. I do know that my Tire Fire is missing, and a few Holiday/special event items are as well. I had so much stuff, being as I have been playing from the beginning, I don't 100% know what is gone.
Hemank: Then it would be difficult to resolve this, whatever you are able to recall please tell me the same.
you: Is there any way just to set the town back to a previous day?
Hemank: Your case is being investigated by the specialist and they need the information relating it.
Hemank: No it is not possible to revert back, but please wait let us try to resolve this whatever possible,
Hemank: May I know when this incident took place?
you: It was between Wednesday March 26th and Friday march 28th. Right before I found out how to contact you guys
Hemank: I am sorry that is taking time, as your account is being investigated to look for the resolution.
Hemank: I am sorry but we won't be able to track the list of missing items
you: That's fine. Just want to get it taken care of.
you: I do know that the Tire Fire, and Piece of crap car are missing. Other than that I really don't.
Hemank: I am escalating this case to the Specialist they would revert back to your email.
you: If I could just get those items back it would be GREATLY apprecited. Like I said, the money and other stuff aren't a concern to me.
Hemank: I have mentioned all the details regarding the issue, I hope your issue would get resolved.
you: What is the next step?
Hemank: They will contact you via email, and would get this resolved.