When I launch the game instead of showing my user name and level, I constantly get " EA Login - if you have an EA Account, don't forget to log in.", (and off to the right is the option "Tap to play anonymously".)Well I want to play to my current level 939 so of course I tap EA Login in which then shows a screen to punch in my Email. I do so and get the code in my e-mail, type it in the Account Management sceen that pops up, press Verify and lastly this screen: " An error occurred processing the login. Please retry. - Continue." Pressing Continue just flashes this lasts screen - goes no where, AND starting from the begining at EA login untimately fails EVERY time in the last step.I have been playing since the inception of the game in 2015, and this sign in issue is the most frustrating I have ever encountered ! I have been contacting support for a 2 week period and no fix - from what I been told this issue is rare but thankfully as of 12.20.21. an EA tech told me it is being worked on, I just have to be checking forums to know when the fix is active. I was hoping an e-mail or tect would alert me instead.

sounds like you may have a couple issues here. Make sure you have the latest update from your app store and your device is up to date and the date/time is correctFirst would be a space issue or maybe you are playing on IOS device.Clean off 6-8 gbs of space and reboot device. It may download again and then be good. If on IOS, make sure the offload apps feature is turned off, clear your cache, clear history on safari and spotify if you use them and you may need 10 gb free or 10% of your total storage free. IOS lies about how much free space you have so clear off everything you can even if you think you have enough.Second issue, if making space did not fix everything, could need you to go to ea.com and change your password to less than 16 characters with only letters and numbers in it. I know you don't need it to login but we used to and the code is old so worth a try. Let me know how you get on, Good luck

Well, it’s not that rare. I am getting it once every one-two weeks. It is very frustrating because I have to exit the game to get the sign-in code, and then when I come back to enter the code, that page has disappeared so I have to start all over again. Plus, you have to type in the code where it says “paste” and then you have to click “verify” instead of “enter” or “sign in” or something else that makes sense. AAARRRGGGHHHH

I was getting this nearly every day and had to remove and reinstall. So I slowed down my very rapid tapping and actually looked at what I was typing. Turns out I would occasionally input my age wrong, only putting in a single digit. And since EA won’t allow young children to play, it would lock me out. I can’t say this is your problem, but it never hurts to double check what you type.

Uh dude the game is way older than 2015

SORT THIS OUT! Restarted app, deleted app & downloaded again…. Still getting log in errors on iPad Pro 12.9 IOS 15.1 Every time I recharge the pad the game crashes, can’t connect to server, verification code fails , log in error….. This problem is not at my end…all log in credentials correct including the double input verification code issue …DOH!!! .

Who Else IS Experiencing This Major Failure ? EA Please fix ASAP

11EEvey
Hero+
3 years ago
sounds like you may have a couple issues here. Make sure you have the latest update from your app store and your device is up to date and the date/time is correct
First would be a space issue or maybe you are playing on IOS device.
Clean off 6-8 gbs of space and reboot device. It may download again and then be good.
If on IOS, make sure the offload apps feature is turned off, clear your cache, clear history on safari and spotify if you use them and you may need 10 gb free or 10% of your total storage free. IOS lies about how much free space you have so clear off everything you can even if you think you have enough.
Second issue, if making space did not fix everything, could need you to go to ea.com and change your password to less than 16 characters with only letters and numbers in it. I know you don't need it to login but we used to and the code is old so worth a try.
Let me know how you get on, Good luck
Albionmoonlight
3 years ago
Well, it’s not that rare. I am getting it once every one-two weeks. It is very frustrating because I have to exit the game to get the sign-in code, and then when I come back to enter the code, that page has disappeared so I have to start all over again. Plus, you have to type in the code where it says “paste” and then you have to click “verify” instead of “enter” or “sign in” or something else that makes sense. AAARRRGGGHHHH
spyder1952850
3 years ago
I was getting this nearly every day and had to remove and reinstall. So I slowed down my very rapid tapping and actually looked at what I was typing. Turns out I would occasionally input my age wrong, only putting in a single digit. And since EA won’t allow young children to play, it would lock me out.
I can’t say this is your problem, but it never hurts to double check what you type.
JenniferWatson
3 years ago
Uh dude the game is way older than 2015
stevemac1966
3 years ago
SORT THIS OUT! Restarted app, deleted app & downloaded again…. Still getting log in errors on iPad Pro 12.9 IOS 15.1 Every time I recharge the pad the game crashes, can’t connect to server, verification code fails , log in error….. This problem is not at my end…all log in credentials correct including the double input verification code issue …DOH!!! .
Deadshot_DCU
3 years ago
This happens every now and then to me. Its annoying as hell
4junk3000
New Spectator
3 years ago

One possibility to check:
Confirm you're using the correct email address and try again. If you are using a gmail address, check if it has any periods added or missing. Gmail allows the use of periods to create aliases. You'll receive mail with a code correctly, but EA may reject as a login if it's not identical. Good luck.
pyesmom381
3 years ago
It’s been happening to me every few days too. I find that if I close it and start it up again it goes back to normal. It’s a pain in the butt though.
billrx248
3 years ago
I appreciate all the feedback but have done everything - changing passwords, changing e-mail, adding a new Origin-EA account, cleaning iPhone cache, deleted apps, deleting pictures, contacting EA support 5-8 times - absolutely no fix, no calling back to see if issue has been resolved. I conclude that they could care less about a user who has played loyally since 2015.
One thing I did not try - delete the app download it again - I am scared $hitless that I would not be back to where I left off if I do ! I guess it is time to contact Apple and get a refund on the donuts I paid for since game does not function - going on the 3rd week
11EEvey
Hero+
3 years ago
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Game-download-every-login/td-p/11077843/page/3