Community ManagerHey there,
Thank you all for your responses. This issue keeps being investigated. It seems that some players who are using Windows 10 have fixed the issue by installing the update KB5046613.
As soon as I have more details I will update it here.
Sorry for the inconvenience.
-Groguet
I am on Windows 11, latest updates, all drivers up to date, running from the EA App NOT Steam. F1 24 works fine but still the same issue with WRC 24. I believe that they share the same anti cheat. WRC was working perfectly before the 2024 DLC.
What was meanwhile posted in a few forum threads:
It helps to add the option -dx11 as startoption in steam on windows 11 - of course this adds a lot of stutter and it is not playable again or at least no fun.
As I still se the issue for
EAAntiCheatService
Failed to obtain Origin directory
in the events it looks like this is not the real reason for WRC to 'crash'/not work.
I use the default location of the steam folder and it doesn't work without the -dx11 startoption on the Win11 24H2.
Was hoping installing update KB5046613 on Windows 10 would finally resolve this issue, but alas even after this update applied, game will still not launch. Crashes after EA WRC small Splash screen (before game goes full screen).
The ONLY fix I have found (after trying many of them in this thread), is to delete the file contents of:
%UserFolder/AppData/Local/WRC/Saved
(delete the three files starting with D3D characters)
If I delete these before launching the game, it works.
This issue ONLY occurred after install the 2024 DLC package. I can't believe I have paid for this "upgrade" and it is still not resolved. I wish I never purchased this. I want to love this game but the graphic stuttering and now this makes it impossible to recommend.
So @EA_Groguet What's the update? I honestly think that you guys don't care. At what point can I get a refund for the DLC and the original game? In no other sphere could you get away with supplying a faulty product and not give a refund!
What are you doing to fix this issue? Please have the common courtesy to keep your customers updated on what you are doing to fix the issue that you have created.
In folder C:\Users\<user>\AppData\Local\OpenXR-MotionCompensation
I've found file WRC1.0.0.0.ini created when I've launched the game.
I've opened the file and modify enabled=1 to enabled=0 and saved.
Now the game can be launched with steam.
hi there you legend thank this has finally fixed it for me thank u so much for posting
this works for ea app too
Looks like that at least one ushaderprecache file is causing the issue ...
After deleting D3DCompute_*************************.ushaderprecache (deleting all 4 files also works - that's what I did first when I saw these files)
in the folder C:\Users\yourusername\AppData\Local\WRC\Saved
it is working again - there will be stuttering on the EA Animation, but the game it self works.
Be aware that you have to do this before every start of the game!!!
To avoid going to the folder and delete hte file every time you can also create a batch file (e.g WRC.bat) on your Desktop (or a link to the file on the Desktop) with the following content:
del C:\Users\yourusername\AppData\Local\WRC\Saved\D3DComput*.*
explorer steam://rungameid/1849250
exit
Now you can simply execute the batch file to delete the file and start the game using steam.
^^
yet another fix that doesn't work on Win11 / EA App
There are no d3dcompu*.* files in ..\appdata\local\wrc\saved - or anywhere else on the system, Win11 Insider Pro 27754
Doesn't work on Win10 either.The files are not there.
FFS EA, get rid of your BS anticheat. No one gives a crap. It's just a game that people want to enjoy.
Also prevents anyone from using Vjoy which some of us use with button boxes etc...
Just get rid of it if you don't know how to fix it or what the hell you're doing.
Every single other racing title I have works except WRC!
That's weird ...
I'm on Win11 24H2
And since I figured this out I can play w/o any issue.
Full config is:
Win11 24H2
5800X3D
RTX4090
If I delete any of these 4 files they are recreated as soon as I start WRC ...
Of I course I would appreciate the removal of anticheat (esp. when taking into account is a security threat), but imho this is not the reason for the game not starting ...
With the above procedure I can play w/o any issue, but in the events I still see this (sorry it is a german installation of Win11) every time I start WRC
Honestly no idea what's going on but those files are not there. And I have the same error in the event log... eaanticheatservice failed to obtain origin directory
As these files are used by directX12 ...did you switch back to dx11 using the startoption?
Regarding AntiCheat
Om my Win 11 Insider 27754 / 3080 / Am5 7700 system the game will not run - symptoms as per the OP - but I don't see the AntiCheat error.
I do see Info events that
File System Filter 'EAAntiCheat' (10.0, 2024-11-14T23:05:29.000000000Z) has successfully loaded and registered with Filter Manager.'
File System Filter 'EAAntiCheat' (Version 10.0, 2024-11-14T23:05:29.000000000Z) unloaded successfully.
on every attempt to start the game. Approx 15 seconds between the two which corresponds with clicking on Play, seeing the logo then video with sounds
E!
A!
Sports!
then EA app reappears
Any relevance?
Exact same on Win 11 Insider 27754 / 3090 / Am4 5950
The game worked fine for me until ten days ago.
Now the game starts normal, but when I finish the rally stage I´m playing in carrer mode, it goes to desktop, and restarting the game it goes directly to the stage start.... So I can´t advance.
I´m on Windows 11
@EA_Groguet As previously asked, what is the procedure to claim a refund on this purchase that doesn't work???
@EA_Groguet is patch 2.1.6 releasing tomorrow fixing this issue??????
Believe me or not, the game starts fine and I am able to log in with the latest 2.1.6 patch on EA Play and Win11! Finally!
It's fixed! Thank you @EA_Groguet for keeping us so well updated throughout this whole sorry saga...............NOT
Yes it's working.
@EA_Groguet Patch 2.1.6 fixed the Crash to desktop on launch with EA App and Windows 11. Guys, click the [ Accept as solution ] button, let's close this thread 🙂
Well as it seems to have fixed it for a lot of you guys, I recently never had issues, on 2 pcs, and now after the update, I played for 1 stage, wrc crashes my pc (edit: I
actually don’t know if it was wrc but I find it odd , never crashed before and gives me trouble with wrc after I try to relaunch it…), and after restart I get this message, see attached picture. @EA_Groguet
