[BUG] Black screen crash on startup since Season 30 update PC
Product: Apex Legends
Platform: PC (Tested on both EA App and Steam)
CPU: Intel Core i7 11th Gen
GPU: NVIDIA GeForce RTX 3050 Ti (4GB VRAM)
RAM: 16 GB
OS: Windows 11 Home - Version 25H2 (Build 26200.9168)
Laptop: Acer Nitro 5
WHAT HAPPENS:
After the Season 30 "Marked" update, the game silently crashes
to desktop during the loading screen (black screen with the
Apex logo in the bottom right corner). There is NO error
message and NO crash log generated anywhere.
This worked perfectly fine before the Season 30 update.
TROUBLESHOOTING ALREADY ATTEMPTED (none worked):
- Clean uninstall and reinstall on both EA App and Steam
- Repaired game files multiple times
- Deleted EasyAntiCheat_EOS.sys and reinstalled EAC manually
- Deleted %USERPROFILE%\Saved Games\Respawn\Apex folder
- Forced -dx11 and -dev launch options
- Added r5apex_dx12.exe to Windows Exploit Protection
exceptions with all options set to Override Off
- Added r5apex_dx12.exe to Windows Graphics Settings
set to High Performance (forced dedicated GPU)
- Set Nvidia Control Panel scaling to GPU / Full-screen
- Disabled and uninstalled Norton Antivirus completely
- Uninstalled Malwarebytes
- Ran sfc /scannow - no integrity violations found
- Ran regsvr32 /i shell32.dll
- Cleared Nvidia shader cache
(C:\ProgramData\NVIDIA Corporation\NV_Cache)
- Disabled Xbox Game Bar
- Cleared EA App local cache
(%localappdata%\EADesktop and Electronic Arts folders)
- Deleted and recreated EasyAntiCheat Windows service
- Verified Windows is fully updated (Build 26200.9168)
- Set Power Mode to Best Performance
- Closed all background apps including Valorant/Vanguard
ERROR CODES RECEIVED AT DIFFERENT POINTS:
- EAC Error 30005: CreateFile for read failed with 32
- EAC Error 10003: Insufficient memory to start the game
ADDITIONAL NOTES:
The game process appears in Task Manager and shows
"Running" status in Steam/EA App but no window ever
appears on screen. The process silently terminates after
approximately 30-60 seconds.
This appears to be the same issue reported here:
https://forums.ea.com/idea/apex-legends-bug-reports-en/silent-crash-to-desktop-on-loading-screen-after-season-30-update/13627063
Please investigate this issue. It seems to affect specific
PC environments and has been occurring since the Season 30
launch on August 4, 2026 with no fix available after
multiple weeks.
--- ESPAÑOL ---
El juego crashea silenciosamente durante la pantalla de
carga (pantalla negra con el logo de Apex en la esquina
inferior derecha) desde la actualización de la Temporada 30.
No aparece ningún mensaje de error. El problema ocurre en
EA App y Steam. Antes de la actualización el juego
funcionaba perfectamente. Se intentaron todas las
soluciones conocidas sin resultado. Por favor investiguen
este bug ya que lleva varias semanas sin solución.
