Community Manager
I pre-ordered the Phantom edition and I ran into this problem as many other players:
[BFComms] Installation of Battlefield 6 Content Pack issue - Update 2 | EA Forums - 12736812
After searching the forums, I found a temporary solution: connecting to the servers through Portal. It helped, but it's still a workaround, not a full-fledged multiplayer experience.
Yesterday, the problem was resolved, and I was finally able to play multiplayer normally. But the experience was already ruined. After paying $100 for a game, you expect a normal launch and a full experience. But the damage had already been done.
EA later announced that everyone who encountered this issue would receive compensation in the form of XP boosters and a free season pass this weekend.
https://x.com/Battlefield/status/1976804746674815031
The weekend ends today, but I still haven't received anything. I'd suggest it's because I was able to play Portal for a couple of hours, but that's unfair in any case, since the game didn't launch properly in the first place. And I fit the criteria for those affected by this bug at launch.
I contacted support, five people in total. None of them were able to resolve the issue, and they weren't even aware of EA's statement ("wonderful" support). One of them suggested opening a thread about the issue on the forum, which is exactly what I'm doing.
If anyone else is experiencing the issue of missing boosters and season pass, please post in this thread so that company representatives can look into it.
CM edit: there is no need to call for a boycott of any kind, as per forum guidelines.
You can also duplicate your answers on Reddit, one of the users opened a similar topic there:
https://www.reddit.com/r/Battlefield6/comments/1o5w1sj/compensation_is_not_for_all_affected_people/
And tank this post on X so that more people will see the problem and not buy the game:
https://x.com/Battlefield/status/1978156393409520006
Otherwise, the greedy and indifferent corporation will continue to ignore its customers and pretend that nothing happened.
Hello everyone,
I'm creating this topic to share my experience and join the many others who are still waiting for the promised bonus.
Like many of you, I never received it. So today, I contacted EA support and spent over an hour in a live chat. I provided all the information they asked for, was very patient while the agent "checked with the team," only to be told the following:
This is an incredibly frustrating answer. They could not provide a timeline, could not confirm if my account was even on a list to receive it, and could not create a ticket with this "separate team" for me to track the issue.
We were told the bonus would be delivered over the weekend. It's now Monday, and many of us are left in the dark. There are multiple threads on this forum, some over 24 hours old, with zero official replies from anyone at EA or DICE.
So, my question is for the community managers or any official staff: What is the real status of this? Why is support unable to provide actual help, and why is the community being ignored on the official forums?
We just want a clear answer and what was promised to us.
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