Community Manager
I pre-ordered the Phantom edition and I ran into this problem as many other players:
[BFComms] Installation of Battlefield 6 Content Pack issue - Update 2 | EA Forums - 12736812
After searching the forums, I found a temporary solution: connecting to the servers through Portal. It helped, but it's still a workaround, not a full-fledged multiplayer experience.
Yesterday, the problem was resolved, and I was finally able to play multiplayer normally. But the experience was already ruined. After paying $100 for a game, you expect a normal launch and a full experience. But the damage had already been done.
EA later announced that everyone who encountered this issue would receive compensation in the form of XP boosters and a free season pass this weekend.
https://x.com/Battlefield/status/1976804746674815031
The weekend ends today, but I still haven't received anything. I'd suggest it's because I was able to play Portal for a couple of hours, but that's unfair in any case, since the game didn't launch properly in the first place. And I fit the criteria for those affected by this bug at launch.
I contacted support, five people in total. None of them were able to resolve the issue, and they weren't even aware of EA's statement ("wonderful" support). One of them suggested opening a thread about the issue on the forum, which is exactly what I'm doing.
If anyone else is experiencing the issue of missing boosters and season pass, please post in this thread so that company representatives can look into it.
CM edit: there is no need to call for a boycott of any kind, as per forum guidelines.
You can also duplicate your answers on Reddit, one of the users opened a similar topic there:
https://www.reddit.com/r/Battlefield6/comments/1o5w1sj/compensation_is_not_for_all_affected_people/
And tank this post on X so that more people will see the problem and not buy the game:
https://x.com/Battlefield/status/1978156393409520006
Otherwise, the greedy and indifferent corporation will continue to ignore its customers and pretend that nothing happened.
can anyone please describe on how can I leave a ticket to EA support about this issue?
It seems to me that i don't have any option to either leave a ticket (any tickets, actually), or contact live support in any way. It's either way too confusing, or it's not avaliable to me
go here https://help.ea.com/en/customer-care/ sign in with your EA account and start with selecting "find missing content", should be pretty straightforward from there
Thank you! Finally I managed to leave a ticket
''go here https://help.ea.com/en/customer-care/ sign in with your EA account and start with selecting "find missing content", should be pretty straightforward from there''
Nah.... I tried that and got an automated off-topic answer by a bot
I had an email dropping in my inbox later after the bot message... I had replied to that email and then the status of my case changed to 'updated by customer'...
but still no resolution so far.
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