Community Manager
I pre-ordered the Phantom edition and I ran into this problem as many other players:
[BFComms] Installation of Battlefield 6 Content Pack issue - Update 2 | EA Forums - 12736812
After searching the forums, I found a temporary solution: connecting to the servers through Portal. It helped, but it's still a workaround, not a full-fledged multiplayer experience.
Yesterday, the problem was resolved, and I was finally able to play multiplayer normally. But the experience was already ruined. After paying $100 for a game, you expect a normal launch and a full experience. But the damage had already been done.
EA later announced that everyone who encountered this issue would receive compensation in the form of XP boosters and a free season pass this weekend.
https://x.com/Battlefield/status/1976804746674815031
The weekend ends today, but I still haven't received anything. I'd suggest it's because I was able to play Portal for a couple of hours, but that's unfair in any case, since the game didn't launch properly in the first place. And I fit the criteria for those affected by this bug at launch.
I contacted support, five people in total. None of them were able to resolve the issue, and they weren't even aware of EA's statement ("wonderful" support). One of them suggested opening a thread about the issue on the forum, which is exactly what I'm doing.
If anyone else is experiencing the issue of missing boosters and season pass, please post in this thread so that company representatives can look into it.
CM edit: there is no need to call for a boycott of any kind, as per forum guidelines.
You can also duplicate your answers on Reddit, one of the users opened a similar topic there:
https://www.reddit.com/r/Battlefield6/comments/1o5w1sj/compensation_is_not_for_all_affected_people/
And tank this post on X so that more people will see the problem and not buy the game:
https://x.com/Battlefield/status/1978156393409520006
Otherwise, the greedy and indifferent corporation will continue to ignore its customers and pretend that nothing happened.
I didn’t receive the compensation either
EA are LIARS!!!!
Didnt get the "promised" compensation neither.
(Another big **bleep** up, someone needs to be fired)
same, i have had an email and now a notification in game/portal about it but no compensation yet in game, i sat in portal on release going through forums and reddit and watching the battlefields x account to see if there was an update to this issue,
I have exactly the same situation as the person who created the post, can anyone from EA App or Battlefield comment on this?
i am in the same boat. was gonna start a support ticket but wanted to search if anyone is having the same issue
100% on the EA App ordered it and got no rewards even with my BF2042 grind got no rewards for that either.
I also had this issue, was disappointed on release, pleased to see the compensation and then no compesnation? Any luck anyone?
im in the same situation!! i want my compensation please! i played 2-3 rounds in portal but it is nothing compared to the full experience.
i dunno if its because i played like 1 hour in portal...but getting the full experience i paid 150$ canadian money 7 hours later than the release time...
i never payed that much money for a single game....
I'm waiting now too, and I can see that I'm going to come away empty-handed. One thing I've noticed is that I've talked to 10 people now, and none of them have received anything, but they all uninstalled and reinstalled their game yesterday when it wasn't working. Maybe it has something to do with EA not compensating people who uninstalled it.
I didn’t uninstall because I knew it was EA not the game and I still haven’t received compo but I did play 30 seconds of portal before I got kicked that was it until I managed to get on at 11pm gmt a full 7 hours later for £90 👍👍👍👍
I didnt repair or uninstall, as all my EA app-friends already tried this to no avail, and I am also lacking these bonuses.
Sadly i didnt receive my compensation too.
Could please someone investigate this?
same situation bro for me (portal part included), nothing yet in my inbox
i have the same problem didnt get anything and i pre ordered and pre loaded the phantom edition and wasnt able to play for hours
same, did not receive anything
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