Community Manager
I pre-ordered the Phantom edition and I ran into this problem as many other players:
[BFComms] Installation of Battlefield 6 Content Pack issue - Update 2 | EA Forums - 12736812
After searching the forums, I found a temporary solution: connecting to the servers through Portal. It helped, but it's still a workaround, not a full-fledged multiplayer experience.
Yesterday, the problem was resolved, and I was finally able to play multiplayer normally. But the experience was already ruined. After paying $100 for a game, you expect a normal launch and a full experience. But the damage had already been done.
EA later announced that everyone who encountered this issue would receive compensation in the form of XP boosters and a free season pass this weekend.
https://x.com/Battlefield/status/1976804746674815031
The weekend ends today, but I still haven't received anything. I'd suggest it's because I was able to play Portal for a couple of hours, but that's unfair in any case, since the game didn't launch properly in the first place. And I fit the criteria for those affected by this bug at launch.
I contacted support, five people in total. None of them were able to resolve the issue, and they weren't even aware of EA's statement ("wonderful" support). One of them suggested opening a thread about the issue on the forum, which is exactly what I'm doing.
If anyone else is experiencing the issue of missing boosters and season pass, please post in this thread so that company representatives can look into it.
CM edit: there is no need to call for a boycott of any kind, as per forum guidelines.
You can also duplicate your answers on Reddit, one of the users opened a similar topic there:
https://www.reddit.com/r/Battlefield6/comments/1o5w1sj/compensation_is_not_for_all_affected_people/
And tank this post on X so that more people will see the problem and not buy the game:
https://x.com/Battlefield/status/1978156393409520006
Otherwise, the greedy and indifferent corporation will continue to ignore its customers and pretend that nothing happened.
Contacted the Customer Support 3 times about this and every time they reply with the standard reply about missing BF2042 road to BF6 or Shadow pack content. As soon as I let them know my issue has nothing to do with these rewards but everything to do with the compensation the Battlefield Team promised to everyone who didn't get to play BF6 at launch due to EA app issues, I get no reply anymore. Few days later I get an automatic reply asking whether my issue has been solved or not.
This is ovbiously a PR stund meant to calm the masses angry about the fact that EA's own app prevented so many people from playing BF6 at launch. Whether or not they actually rewards everyone who faced the issues at launch is not relevant, as long as they got the praise they aimed for. You can contact Customer Support all you like, it won't get fixed. They already got their money back from all the preoders, so no1 could care less about some randoms complaining about the fact that they never received the promised compensation for the problems at launch, You threaten to quit? Well, good luck with that. They already got the positive reviews they wanted, they already got their money back from preorders. So the joke is on you.
There's a reason why people say buying or preodering anything from EA should be illegal.
But we keep falling for it. Every,. Single. Time.
I might have broken the forum rules here and there. Ban me ;)
yeah they **bleep**ed us
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