evo bug

i did a chain evo on cristiano ronaldo. Had the full chain on the second monitor and did it step by step untill "winger trasnformation" i have payed 20k for it , played the match for the evo to get done, nothing happened.Did it again , nothing.Now customer service instead of helping me send me here to write my problems :), just great.The card now is unusable because i can t complete the chain withour the " winger transformation.Its like not even registered as done but without my 20k in my account :)