Ultimate Gauntlet Connectivity Issue

Hey Mr_Safauso​,

Do you get an error at the end of every match you play, also in other game modes? 

You might have hit a security limit. These limits are in place to protect the systems from bots and automations and can be triggered when too many matches are started in a short period of time. 

It can take up to 24 hours without starting any new matches for the errors to stop. 

If this only happens in Gauntlet mode, though, you could try to close the game during the match you can't complete, then start a new Gauntlet session and record it, in case this happens again.

I'd also recommend that you not play in other game modes between Gauntlet matches or back out of the mode, and that you make no changes to the squad.

A video of the new Gauntlet session in its entirety might help us identify a problem to report to our teams.

Let us know how it goes.

It only appears to be happening in gauntlet mode. 

I keep restarting the game and trying different squads. I even tried deleting all my squads in the web companion as I saw that as a recommended solution.

I have recorded some of the gauntlet sessions but am not clear on how to share them with you.

Are you restating the game during the match? 

You should be able to abandon the match by restart the game while playing it in order to start a new Gauntlet session. 

If you run into an error accessing UT afterward, delete the active squad in the Companion app or the Web app, then set up a new, empty one as active there.

I would need a recording of the entire session, from start to finish, to try to determine exactly what could be triggering this state.

Other players seem to have noticed this happening after backing out of the mode, playing in a different game mode between gauntlet matches, or making changes to the squad. So please avoid doing that. It should get you through the end of a new session without errors.

You can upload the file to YouTube and share the link, or attach it to one of your replies in this thread by selecting this option while writing.

EA_Claus​ This is a common problem. It is NOT connectivity. There are dozens of threads on the same issue. EA need to make an effort to fix it - every error is shown as "connectivity". It's how they mask that there's an actual bug and blame our connectivity instead of taking responsibility.

Crash Mid Match | EA Forums - 13433051
Disconnect every first game in Live Event after kick off | EA Forums - 13433962

Hey NightmanAu​,

The threads you found and shared aren't related to Gauntlet mode like the OP here; the timing is also different. It looks like separate issues to me.

If you are also running into problems during a Gauntlet session and can't complete a match, please try what's been suggested in this thread, and share a video of the Gauntlet session in which it occurs; we'll do our best to get to the bottom of it.

Aren't they? I got booted mid match after changing tactics/subbing. Same error. I and others get booted consistently on first game start - as tactics are evaluated and the game starts.

Any error on the web call from the game to the server is reflected as a connection issue (generic error handler and message in the code). If EA exposed a decent or relevant error message, it would be possible to diagnose further, but they don't - we as a community then get stuck having to explain our connectivity (which CAN be a thing, but is NOT in these consistent and predictable occurrences) rather than EA jump in and investigate. It's a deflection.

Aren't they? I got booted mid match after changing tactics/subbing. Same error. I and others get booted consistently on first game start - as tactics are evaluated and the game starts. This is being reported by multiple users, and not just with gauntlet mode. Go back over the last 12 months and see how frequently this has been reported for other live events.

Any error on the web call from the game to the server is reflected as a connection issue (generic error handler and message in the code). If EA exposed a decent or relevant error message, it would be possible to diagnose further, but they don't - we as a community then get stuck having to explain our connectivity (which CAN be a thing, but is NOT in these consistent and predictable occurrences) rather than EA jump in and investigate. It's a deflection.

Ultimate Gauntlet is almost over and the problem persists. I tried leaving the game mid match but just got a warning about not finishing matches. Still made no difference to my progress in UG. Realistically, I cannot finish the objectives now so have missed out on any potential rewards through no fault of my own. It's farcical. All other game modes are working fine as is my connectivity!

Hello. I'm experiencing the same issue as Mr. Safauso. Since yesterday, when I play Ultimate Team 18 (Gauntlet), I get kicked from the game at the end, and the win and the goals I scored don't count towards completing the objectives and earning the rewards. I only needed one more win to unlock Goretzka, and I haven't been able to get him. This is very unfair to me. I tried playing other online game modes and friendly matches, and they work fine. This only happens in Gauntlet. I've wasted hours playing matches, and now my wins don't count. My internet connection is stable. Because of an EA server issue, I'm being penalized by losing my Gauntlet rewards. I hope I receive the rewards I deserve and should have earned. Thank you for your attention.

Hey PascualBetis​,

Sorry to hear you're also stuck.

The Squad data might be involved in your case, too. Have you tried abandoning the match or restarting the game in order to start a new gauntlet session? 

If you couldn't complete the objectives, though, we can't change your rewards, sorry.