Missing Hughes Brothers 84 OVR Choice Pack

Hello. Was the game purchased on the same account you're playing on? If you're gamesharing, only the account that made the purchase will get the pre-order content. 

If that's not the issue, open a case with an advisor by following the instructions here so they can investigate this.

I opened a case and they told me to “wait patiently for it to be resolved.” I need to know how I can escalate this situation. At this point I’m extremely frustrated with how I’ve been treated by EA and I’m looking for either a refund, or the pack that I paid EXTRA for.

I was told the same thing and now I can’t even contact support to further inquire about maybe an eta on a resolution for this 

It’s a joke, I pay extra for a pack in HUT, don’t get the pack I paid extra for and I’m the problem because I’m not being “patient”

I’m still waiting for them to resolve this did you get yours yet?

Nope, they stopped responding to me 

We are not aware of any issues with this pack. If you're playing on the account that pre-ordered the Deluxe Edition before September 13th, you should have it. If you'd like to inquire about a refund, please contact the retailer you purchased the game from.

I don't know why they would tell you to wait as there is no known issue with this currently. If you can contact support again, make sure they know you're talking about NHL 25 and not Madden 25. 

Also, they normally ask for proof of purchase. Are you providing this and is it showing the purchase was before September 13th? So far, the accounts we've checked showed that the pre-orders were not placed before this date. 

I have same problem and the tell me every time to just wait……

This pack was only available if you pre-ordered by September 13th.