Ideas

missMoshie's avatar
missMoshie
Seasoned Vanguard
6 months ago
Status:
Resolved

Connection Lost | Error code: 3982909855

I started encountering this error for the first time today before the weekly reset for the event. I can't find any additional information on this specific error except a thread from playtest era in search results that I can't access.

It happens after between 2 and 10 minutes of playtime consistently, usually after closing a menu but sometimes while playing, the game screen goes black for a minute and then this error appears. So far I have tried verifying game files in Steam, full uninstall/reinstall along with deleting the %localappdata%\Skate folder, repairing Javelin anticheat through the EA/AC folder installer, launching the game through EA instead of Steam, and updating windows.

This issue has been brought up more recently by multiple other users and has not as far as I can tell been addressed in any official way.

16 Comments

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  • missMoshie's avatar
    missMoshie
    Seasoned Vanguard
    5 months ago

    I tried everything I could, nothing changed. Like 12+ hours later it just started working again. No idea what caused it or what resolved it though.

  • victorfaalk's avatar
    victorfaalk
    New Spectator
    3 months ago

    I have the exact same issue on my PS4.

    I have a PS5 as well, only inches away from my PS4, and the issue has never occurred on the PS5, but it's quite consistent on the PS4. No other issues in other games

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey victorfaalk​, sorry to hear that you can't play the game on your PS4. 

    Are you using the same PSN/EA account for both devices? And are both devices connected via Ethernet or wifi? 

  • victorfaalk's avatar
    victorfaalk
    New Spectator
    3 months ago

    Thanks for getting back to me.

    We're usually logged into our respective accounts on each device (me and my room mate), but I often borrow his PS5 when he's not here, and I have no issues using my account on his PS5.

    They're connected to the same WiFi.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Thanks for the clarification. So you have two devices using the same connection. Does the problem also appear when you're playing on the PS4 and the PS5 is off?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Closing thread to avoid necroposting. If needed, please feel free to start a new conversation.