Ideas
201 Comments
- W00Fbaybee3 months agoSeasoned Traveler
Hello thereEA_cuervo you have literally been ignoring me and others, I’ve made a post about this as well and other people are commenting having the same issue
- pradavari3 months agoNew Spectator
Alright, keep me updated.
- EA_cuervo3 months ago
Community Manager
Thanks for giving that a try, we really appreciate it. I’ll share everything you’ve told us with the team, including the steps you’ve already done, and we’ll see if there’s anything else we can look into from here.
- pradavari3 months agoNew Spectator
I tried that and it didn't work.
- W00Fbaybee3 months agoSeasoned Traveler
You guys keep telling us create a hotspot just to play this one game aren’t helping and now we’re in a whole new season and you guys still haven’t fixed this I haven’t been able to play in a whole month now
- EA_cuervo3 months ago
Community Manager
Thanks for the quick reply. That tells us there's nothing wrong with the account itself.
Would you be able to create a hotspot with your phone and try to connect? That will help us identify whether something on the connection is blocking it. - pradavari3 months agoNew Spectator
I just tried that and it still didn't work
- EA_cuervo3 months ago
Community Manager
Sorry to hear that you've tried so many steps and the problem persists. Would you have the option to try logging in with a different PSN account to see if it connects?
- pradavari3 months agoNew Spectator
It started 5 days ago. I've tried putting my PS5 in safe mode and clearing the cache, changing the MTU settings, changing the DNS settings, restoring my licenses. Nothing has worked.
- EA_cuervo3 months ago
Community Manager
Hi pradavari, I'm sorry to hear that you can't connect.
When did this problem start? Were you able to connect before that? And have you tried any troubleshooting steps yet?