Coaxium Heist Missing from Kessel Run

EA_Gunner​ CG_Meathead​ Why no update on this? Why no communication? I've opened several tickets. Two were autoclosed because it hadn't been 24 hours. Why do I need to provide proof of purchase? Your system can't track users, purchases, and fulfillments? Are you vibe-coding?

The webstore promises bonuses with your purchase and then doesn't give those out - seems like fraud or at least negligence. Do you enjoy people being angry with you?

edit: and now support is saying the crystals and coaxium were delivered to my account. There is no coaxium in my account from this purchase. You control shipping and receiving in this situation. How do you not know what is in my account?

EA help chat says contact in-game help chat. In-game help chat says contact EA help chat. No one can do anything. No one is responsible. 

End-result: No players want to spend money. Stop punishing people for your mistakes if you want their cash.

I agree. Even if the root cause of the problem is still under investigation, they should be able to correct the specific issues by providing the missing progress on the Heist track equal to the amount we should have gotten

It's the same for me. I bought the Era Pass through the web shop and still don't have any Coaxium. :-(

EA_Gunner​CG_Meathead​ any update on when our accounts will be credited with the missing Coaxium? EA Help has not been helping me at least with getting it

EA Help has officially handed off to some other team, presumably folks like you, to provide me the missing Coaxium. Can that be sent soon?

Thank you for the update in the news post.

CG_Meathead​ EA_Gunner​ 

I received the missing coaxium (+ some as interest) just a few minutes ago. Thank you for fixing this