Ideas

wharp95's avatar
wharp95
Seasoned Veteran
12 hours ago
Status:
Not A Bug

EA Help can't keep track of support ticket

How that possible....

I was reporting a issue, after a lots of exchanges with more than 48H delay between each response,  lasting for 2 weeks, now that..., the whole history cleaned up .....

Tried using the main support website and they told me to open a ticket using the ingame help leading to this useless chat bot.

You can't login to open a ticket.
They have no information about you or your account.
+48H wait for each interaction.

EA support is a scam.

2 Comments

  • The quality of support ranges from appalling to good. Problem is the good people ask the right questions and then never come back so that I have spoken to lots of people in chat who did not have a clue and gotten precisely nowhere. Is very frustrating, has taken me a lot of time and they ignore all my request for a fix and compensation. 

    Am sorry that it happened to you too hope it gets sorted out

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