Ideas

snugg05's avatar
snugg05
Rising Spectator
3 days ago
Status:
Confirmed

Webstore Bad Batch Lightspeed bundle purchase not showing after purchase

On 03/20/2025 I purchased the Bad Batch Lightspeed bundle through the webstore. I got an message after submitting payment saying it will take a moment to process. Pack disappears from webstore and has not shown back up. Immediately after, I purchased both rogue one lightspeed bundles successfully with no issues using the exact same form of payment. Checked my PayPal and the purchases are all showing there including the Bad Batch bundle. The bundle still doesn't show in the Webstore or in-game store to reattempt the purchase. 

I ran into a similar issue awhile back with the Ewok lightspeed bundle but the purchase had failed with random error message and the pack would reappear and fail each time I try to purchase just that specific pack. I eventually gave up and hoped that I wouldn't run into this again. I'm seeing that there are others reporting this same issue as well and it can be resolved so we can successfully purchase this pack before time runs out. Let me know what additional info is needed to assist in resolving this issue.

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  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 days ago

    The purchase failed and is now stuck on server side. This is a known issue and studio is looking into it. 

About SWGOH Bug Reports

Report bugs in Star Wars: Galaxy of Heroes and see what other players are talking about.Latest Activity: 5 hours ago
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On 03/20/2025 I purchased the Bad Batch Lightspeed bundle through the webstore. I got an message after submitting payment saying it will take a moment to process. Pack disappears from webstore and has not shown back up. Immediately after, I purchased both rogue one lightspeed bundles successfully with no issues using the exact same form of payment. Checked my PayPal and the purchases are all showing there including the Bad Batch bundle. The bundle still doesn't show in the Webstore or in-game store to reattempt the purchase. 

I ran into a similar issue awhile back with the Ewok lightspeed bundle but the purchase had failed with random error message and the pack would reappear and fail each time I try to purchase just that specific pack. I eventually gave up and hoped that I wouldn't run into this again. I'm seeing that there are others reporting this same issue as well and it can be resolved so we can successfully purchase this pack before time runs out. Let me know what additional info is needed to assist in resolving this issue.

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On 03/20/2025 I purchased the Bad Batch Lightspeed bundle through the webstore. I got an message after submitting payment saying it will take a moment to process. Pack disappears from webstore and has not shown back up. Immediately after, I purchased both rogue one lightspeed bundles successfully with no issues using the exact same form of payment. Checked my PayPal and the purchases are all showing there including the Bad Batch bundle. The bundle still doesn't show in the Webstore or in-game store to reattempt the purchase. 

I ran into a similar issue awhile back with the Ewok lightspeed bundle but the purchase had failed with random error message and the pack would reappear and fail each time I try to purchase just that specific pack. I eventually gave up and hoped that I wouldn't run into this again. I'm seeing that there are others reporting this same issue as well and it can be resolved so we can successfully purchase this pack before time runs out. Let me know what additional info is needed to assist in resolving this issue.

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Ally code?

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Ally Code: 193-539-777

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The purchase failed and is now stuck on server side. This is a known issue and studio is looking into it. 

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OK thank you for the update!

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