Ideas

efalex01's avatar
efalex01
23 days ago
Status:
Troubleshooting

[AA] Endless loading when going on Getaway

Every time I plan a trip and when I embark on it, I have an endless loading screen. I play on Mac, Mods folder is empty. Edit By crinrict: Added Tag to Title, Adjusted Title
cc or mods removed
loading times
mac
crinrict's avatar
crinrict
Hero+
22 days ago

Hi efalex01​ 

do you have this issue on a specific save only or also on one that never had mods/cc in ?

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

  • Delete the ones you have
  • Trigger the error again
  • Check if new ones are created
  • If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

efalex01's avatar
efalex01
20 days ago

1. I renamed my current game folder to “The Sims 4_old,” which caused the game to generate a new folder. And then I moved my problem save into the new folder. There were no mods or CC installed. Using the Sim’s phone, I planned a trip to a Custom Venue added by the developers, but I still got an infinite loading screen.

2. I found a version of the save from a year ago and repeated the same steps as in point 1, but the result was the same: infinite loading.

3. I removed the expansion pack (EP20) from the game, launched the game, and saved a new version of the save file. Then I reinstalled the expansion, loaded the new save version, and tried planning a trip again, but I still got an infinite loading screen.

I don’t know what happened. I had previously traveled to Gibbi Point using the “Adventure Awaits” expansion feature, and everything worked perfectly. I always keep my mods updated. How can I fix this? I tried sending different households to different Custom Venue lots through the trip planning feature, and every single time I got an infinite loading screen. I waited about 20 minutes before force-closing the game because it clearly was not going to load. I’m not getting any errors in the LastException files or anything like that. Maybe I could send you my save file so you can take a look at it?

  • crinrict's avatar
    crinrict
    Hero+
    20 days ago

    efalex01​ 

    sure, I can take a look.

    Just upload to googleDrive, onedrive or dropbox and DM me the link.

    • efalex01's avatar
      efalex01
      1 day ago

      I can't dm you, i don't have 'message' button. But I got lastException file. 
      ```

      <?xml version="1.0" ?><root>

      <report><version>2</version><sessionid>d2294f50ab2029526a15a724</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-05-26 17:04:09</createtime><buildsignature>Local.Unknown.Unknown.1.124.63.1220-1.300.000.241.Release</buildsignature><categoryid>custom_schedule.py:403</categoryid><desyncid>d2294f50ab2029526a15a724</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (AttributeError: 'NoneType' object has no attribute 'scheduled_assignments')&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 260, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\travel_group\travel_group.py", line 562, in _travel_group_end_callback&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\travel_group\travel_group_getaway.py", line 579, in end_vacation&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\travel_group\travel_group.py", line 512, in end_vacation&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\travel_group\travel_group_manager.py", line 236, in destroy_travel_group_and_release_zone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\travel_group\travel_group_getaway.py", line 530, in remove_sim_info&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\custom_schedules\custom_schedule.py", line 403, in remove_sim_from_schedule&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\custom_schedules\custom_schedule.py", line 502, in get_sim_assignment_from_time_slotAttributeError: 'NoneType' object has no attribute 'scheduled_assignments'rtim=0&#13;&#10;Client Session Time: 23.09&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,709,0,6222&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Версия 26.2 (Выпуск 25C56) GPU: Apple M4 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

      </root>
      ```

      If it says here that the schedule is coming through empty, it actually isn’t — it’s filled in, and I had already traveled to the selected venue before without changing anything.

      By the way, the update didn’t help either. I still can’t schedule the trip.

      Can I send a Google Drive file link here? I can’t message you in DM.

       

      • crinrict's avatar
        crinrict
        Hero+
        22 hours ago

        HI efalex01​ 

        you can of course send your link here but then it's public and anyone can use your save. If you're ok with that you can do that. I've also sent you a DM though so did you get that ? Just answer to that if you did. Click on the little envelope icon in the top corner.

Featured Places

Node avatar for The Sims 4 Bug Reports

The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 1 minute ago
5,168 Posts