[COLLECTION] Issues with Nails

Sul Sul, Simmers,

Today we're announcing some changes to how The Sims 4 Bug Reports Forum functions. These changes affect Collection threads going forward, and are designed to help us identify and respond to the community’s top issues faster and more reliably.

So, what’s changing? Collection threads as a way to collect and group issues are being sunset to ensure that, moving forward, each post in The Sims 4 Bug Report is focused on a single issue. All current Collection threads will be closed over the coming days.

Why? As we continue to dedicate time and resources to fixing top community issues, we’re learning that Collection threads often contain multiple similar appearing community-reported issues under a single thread, which creates two main issues for our teams:

• First, while two issues may seem similar enough on the surface to be linked together in the same thread, we’ve discovered they often have different root causes, and require fixes from different areas, and even different teams.
  
  
• Second, it makes it difficult for our internal tools to capture the individual issues in each thread as we cannot capture your individual votes on comments. It also makes it harder to communicate to you what’s been fixed when we resolve an issue reported in a Collection thread. 

Basically, Collection threads just don't allow us to get the kind of granular data on what issues you care about via the EA Forum vote system, and make it harder to communicate to you when we fix issues that ended up being unrelated to one another - so your issues aren't being represented like we (or you) want, and we’re changing that. 

When? This change is going into effect in 2 phases over the next week: 

• On December 2nd, you’ll see Collection threads locked for any new comments.
  
  
• Then on December 8th, we’ll begin removing Collection threads to prevent any confusion on what’s already been reported for tracking. 

We’re doing this in 2 phases to allow you time to create new threads (1 per issue) for any issues you have reported currently in a Collection thread. Thank you all for the time and effort in reporting these issues to us, to allow us to get them tracked appropriately going forward.