[GALLERY] 'Content not installed' warning with all content owned

Have you checked in “My Collection” in the marketplace to make sure all your packs are active?

I’m having the exact same issue! I built the house for a family and loaded it to my library/gallery and it  tells me I dont own the content.  To top it off it now won’t launch that household for me to play and I get a failure to launch message. Very frustrated! This was a new save because 4 updates ago it corrupted my entire save file and now with the past 3 updates (including their fix for the fix) I’m having tons of issues!

update: I moved the family to a different lot and deleted the house. Went to click on the new lot I have the family in and it’s still giving me an error. So the issue is not just the house for me but also this specific family. I can get into all my other families. I’ve done all the things and don’t know what else to do. I believ this is a game issue and something is broken that EA didn’t fix or broke when they fixed other things. The game is basically unplayable. 

Hi Killface_Crews​ Thankful0212​ 

to be sure, this is the message you are getting: 

[GALLERY] 'Content not installed' warning with all content owned | EA Forums - 12640662 ? 

If not, could you please post a screenshot of yours ?

Hi Killface_Crews​ 

merging this with the bug report then.