Ideas

saddestcatsss's avatar
saddestcatsss
Seasoned Newcomer
1 month ago
Status:
Verified

[GALLERY] 'Timed Out' error when saving lot to Library/Gallery

What is happening: Prior to the Jan 13 update, I received a generic "server error" when I tried to save lots to my gallery. Following the patch notes that said that this issue was fixed, I went through some of my lots to back them up to my library with my updated game.

Attempting to upload a lot now gives me an error message reading "Timed out during upload. Please check internet connection or try again in a minute." When I exit out from this message by clicking "Okay," I return to the window that allows you to set bedrooms/bathrooms and add a description to the lot before uploading. After a minute or two, I then get a green pop-up notification in the corner that the lot has been saved to my library, and it is indeed there when I check. I have not yet tested this with the "Upload to Gallery" button, only the "Save to Library" button.

What I expect to see: I think it would be more useful to just have the "uploading to Gallery" loading animation for longer if it is just continuing to upload it in the background, as it's more reliable than getting an error message and then it actually working a couple of minutes later.

Packs: All except Get Famous, Dine Out, Outdoor Retreat, Journey to Batuu, Fitness, Spooky, Cool Kitchen, Perfect Patio, Bowling, and some of the kits

Mods: MCCC, TOOL, Better Build Buy

Edit By crinrict: Added Tag to Title, Adjusted Title

150 Comments

  • Getting the same error, multiple times unfortunately (it was fixed after, I think January update, was having issue before that but now after two updates, or so, after the January update, the issue is back, and takes a while and come up with the same error message, from main issue post). May this be fixed soon, hopefully. Had to delete, all my game folder - separate issue, from updates - and lots made up lots, and tried save as just in case if this issue can be fixed, to be able to upload to my library, and maybe gallery.

    Plus I have tried most suggestions - deleting main file, deleting tray, taking out mods, not tried reinstall (takes too long, my end (8hrs+) - and it still has not worked.

  • Some of the lots I've been having trouble with also had photos in them that had turned black or missing. I wonder if that has anything to do with the error?

  • simdrew's avatar
    simdrew
    New Spectator
    8 days ago

    Also having this issue. If you do not click off the error message the lot will eventually save to my gallery but it takes a while for this to happen. 

  • I am having this same exact issue on PS5. I have tried to upload one build and it keeps giving me an error message. I have uploaded another build and it was fine with being uploaded to the gallery.

  • simmemoirs's avatar
    simmemoirs
    Seasoned Hotshot
    3 days ago

    EA, can you please provide an update on this issue?

    It's hard to play this game right now when we cannot save lots to our library and then use them in a different save.

  • lozza175's avatar
    lozza175
    New Spectator
    2 days ago

    I have been having similar issues for months now, when I go to save lots (small or big) it takes 1-3 minutes to load, then after that it comes up with the "timed out during upload" pop up. Its getting so frustrating that i have spent many hours on these builds and spent hundreds on a game that doesn't even work properly.  People online said to wait 5-10 minutes when the "timed out during upload" pop up appears then the lot should save to gallery, this worked before January but it doesn't work no more. The same notification pops up if i try to favourite a lot for the online gallery as well. 

    I have never downloaded cc or mods, i have just bought a brand new laptop just for sims 4 so I have plenty of storage and its not a software issue.   

  • SimpleSimmer4's avatar
    SimpleSimmer4
    Seasoned Novice
    1 day ago

    I am still unable to upload lots to my library. This has been going on for months. I even tried a new save. 

  • I'm getting this exact same message trying to DOWNLOAD my build from 2022 from my own gallery. it crashes my game everytime (freezes up)

  • I've literally been having these issues since last year; I can't save any lots to my library.  Even without mods the issues still there tried a new save and same issue

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