Ideas

ErinMann721's avatar
ErinMann721
New Spectator
10 months ago
Status:
Under Investigation

Game crashing when placing certain items (Intel Iris XE, DX9)

It can happen randomly, but it especially happens when I'm in build mode trying do anything with cabinets.  This has been happening for months, through multiple updates. Sometimes it happens just during live mode, making me lose progress. But I can instantly "make it happen" by going into cabinets in build mode. Crashes it every time. It also happens whenever I try to move or add nectar racks (from ranch expansion).  I have tried deleting the mods folder. I've tried reducing graphics quality to medium (was on high). I have a brand-new computer bought specifically for gaming. I don't know how to check the components to see if it meets minimum requirements but I have to think it's more than qualified. There was a long period in which I could do whatever I wanted with cabinets and had no problems. Please help! (I'm using windows on an hp envy)

Edit By Crinrict: Adjusted Title fit bug report at AHQ

Edit by crinrict

Known Infos

this problem happens for Intel UHD and Intel Iris graphics chips.

To get around it you can check for new drivers and/or switch to DX11

 

45 Comments

  • Hello! I can build in the game, but when I decorate my homes, certain objects make my game crash. I've tried to place cabinets several times, but each time my game crashes. I was able to build bedrooms, living rooms, and place the other kitchen components, but the cabinets make my game crash. I'm not sure if this is a normal issue, but my cabinets have been making my game crash for weeks.

  • crinrict​ 

    I've been having this issue for months as well. Last tried to play the game in March 2025. First time trying again was today and same issue. It seems to mostly happen when clicking on Dream Home Decorator items that attach to one another (dressers and shelves) I just ran the diagnosis thing, which I'll attach, but it shows I have DX12. so I am confused about what the problem could be.

  • crinrict's avatar
    crinrict
    Hero+
    2 months ago

    It depends on the version you start the game in. It should tell you next to the version number on the main menu of the game in the lower left corner