Ideas

mayshimpi's avatar
mayshimpi
New Spectator
21 days ago
Status:
Troubleshooting

Game freezes after traveling to certain community lots

Whenever I get my sim to travel into community lots (eg: San Myshuno Park) or to my store in Magnolia Promenade, 100% of the time my game freezes after the loading screen. I can hear the game sound in the background but nothing can be interacted with. The zoom/rotate doesn't move at all. I cannot even click the menu to try to exit/save the game. I checked the game without mods or cc and the issue persists. I even uninstalled the game and redownloaded it, just to find the problem STILL EXISTS (NO CC OR MODS OR PREVIOUS SAVES). I am beyond confused at this point and dunno what to do. Honestly, its heartbreaking because I love the game so much but this issue just doesn't go away. I still use the same laptop Macbook Air with macOS Monterey ver 12.5.1. It never gave me issues before. Please please help. 

PS: Yes the issue persists even after lowering graphic settings.

3 Comments

  • Hi mayshimpi​ 

    does this happen on any save or a specific one only ? Also on a new one for testing purposes ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

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