Game is still broken after weeks and multiple updates

I play on ps5, and have not been able to actually play in weeks. CAS is completely broken, can’t move between ANY clothing categories, can’t change the eye color, nothing. You click on things and your cursor disappears and you’re stuck frozen there unless you completely back out. The main menu is completely trashed, I have almost every expansion and my game is pretending I have none. I’ve done everything, I’ve uninstalled and reinstalled, I’ve rebuilt my ps5 database and cleared the cache, I’ve restored the license, nothing is working.