Ideas

2424narunaru's avatar
2424narunaru
New Spectator
1 day ago
Status:
Troubleshooting

[HSY] Indoor High School Lockers Turn Black and Block Lot Validation

Product: The Sims 4
Platform: PC (Steam)
Pack: High School Years

Issue:
High School lockers appear completely black when placed indoors on High School lots.
The lockers place and display correctly outdoors, but turn black immediately when placed inside a building.

This issue occurs even in:
- Brand new saves
- Fresh user folder
- Official High School lots from the Gallery
- After reloading the lot and restarting the game

Because lockers are required to validate High School lot requirements, the lot cannot be saved or used properly when lockers are broken indoors. This makes High School gameplay progression impossible.

What I tried:
- New save files
- Replacing the lot from the Gallery
- Reloading and restarting the game
- Removing all mods
- Repairing the game
- Placing lockers in different rooms and buildings

Result:
Issue persists consistently.
Indoor lockers remain black and unusable.

Expected Result:
High School lockers should display normally indoors and correctly count toward High School lot requirements.

[CM - Edited formatting to remove excessive spaces/line breaks]

10 Comments

  • Hi 2424narunaru​ 

    Looks like the known issue but to be sure, could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • crinrict's avatar
    crinrict
    Hero+
    1 day ago

    Seems you have a different graphics chips than the one this usually occurs on but your drivers are very old. Not sure if there's newer ones for this particular card.

    Can you check if Asus offers you new drivers ?

  • 2424narunaru's avatar
    2424narunaru
    New Spectator
    1 day ago

    Thanks for checking.

    I’ve updated the graphics driver using the latest one available on the ASUS support page for my model (X421DAP).

    The driver version is now V30.0.13044.13001 (2022/06/30).

    Unfortunately, the issue still occurs:

    the High School lockers turn black when placed indoors, but display correctly outdoors.

    Please let me know if there’s anything else I can test or provide.

     

  • crinrict's avatar
    crinrict
    Hero+
    1 day ago

    Are you using DX9 or DX11 ? Try if switching that makes a a difference

    Edit: to be sure they are recognized if you place them outside?

  • 2424narunaru's avatar
    2424narunaru
    New Spectator
    20 hours ago

    Sorry for the late reply, and thank you for your suggestion.

    Running the game with DirectX 11 fixed the issue, and the indoor high school lockers now display correctly.

    Thanks again for your help!

  • 2424narunaru's avatar
    2424narunaru
    New Spectator
    12 hours ago

    I can confirm that switching to DirectX 11 fixed the black texture issue. The lockers now display correctly indoors.

    As for functionality, the lockers are properly recognized in-game and can be used by Sims as expected.

    I haven’t tried the AMD official drivers yet. Since this is a laptop, I updated using the latest driver available on the ASUS support page and would prefer to avoid non-OEM drivers for now.

    Thank you for continuing to look into this.

     

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